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slei15

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About slei15

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    Cool Cruiser

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  • Favorite Cruise Destination Or Port of Call
    Caribbean

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  1. You can ask them to add the service charges to the booking...it will cover that if you prepay them.
  2. They will be coming back available for booking soon, on the Divina and Meraviglia. Details are being finalized on itineraries and dates. http://www.mscpressarea.com/en_GB/press-releases/3713
  3. So MSC IT seems to be at it again....It looks like they rolled back the cancellation pages on both the consumer and TA sites to be back to only through October 31...Very confusing! Yesterday it was showing all the north american cancellations through 11/30....Now it is back to only showing through 10/31! Are they changing their mind, or did their IT team roll back to an old view of the website for some reason!!
  4. They didn't word it well, but it was saying that those are the sailings you can book today. They seemingly would know less than us based on the wording, as they are unaware that there are still scheduled sailings for November that are not currently available for booking.
  5. The combination can be done, but unfortunately requires an obscene amount of escalation to the resolution team, which half the call center doesn’t know exists. You need to be “that person” and send an email directly to Ken Muskat with the issue for it to get forwarded to them. I had to do this to get the VC 5+5 applied on an FCC for ourselves and our clients. It is frustrating and time consuming, but they can do it.
  6. On the travel agent site they still appear but show as sold out. I am wondering if they stopped selling more cabins to work on cabin allocation to ensure that they have the appropriate level of cabins set aside for isolation at this point, and ensure they have everyone booked in areas where they don't plan to have isolation?
  7. We were at club med for a few days in July. It wasn’t bad, wasn’t great. Food was passable with a good variety. Drinks were ok...great for free but all bottom shelf stuff unless you pay by the drink. There was a lack of entertainment options due to Covid precautions. Pools are beautiful and the non-motorized water sports were fun. Kids loved the kids club when they went. Hours were tricky for kids club. There is no real beach at the resort. It’s on the bay, but you have to drive to the ocean. We had a good time and it was very relaxing, but it definitely wasn’t the cruise type of experience.
  8. We are on the Nov 22-29 Seaside (originally booked as a 4 night). Also a TA. Have been working with a resolutions supervisor there on a few issues, and feedback from her is that they feel they are in the best position of any to restart 11/1. They have protocols that are already working, access to the tests needed, and just need government approval. They are spending a lot of money to get going with people feeling comfortable, forsaking a return to profit in the short term to be able to get back there quicker in the long term. As a private company without shareholders to answer to, they feel th
  9. I could be wrong, but it is my understanding that the two week quarantine is happening on shore, not on the ship. They do not get to board until after the two weeks and the final negative test. If that's the case, she could have caught it from someone in the hotel, etc. during quarantine, or during the travel to the port.
  10. This company has absolutely nothing to do with the Mediterranean Shipping Company Group, however; it is a great dividend stock! MSC Industrial Direct is a US supplier of industrial supplies (their homepage advertiser hand sanitizer, ear plugs, etc.).
  11. It is true that they carry over the old reservation to the new one. It is the same booking number and all. As far as same cabin type, its not required. If you placed a hold on a new one, you will have to release it for them to be able to get it. I did this recently and she grabbed it as soon as I released it. My challenge right now is getting them to apply the VC 5+5 promo on the new booking, since it still shows as the old booking it appears ineligible based on the booking date.
  12. MSC is actually applying the FCC to any balance due on the new cruise, including taxes/fees. I just applied one for a client today, and the FCC had him paid in full without putting any cash towards it. They are allowing it to cover anything, including taxes, precruise purchases, etc.
  13. Off topic a little, but I was speaking to a Carnival rep today for a client and found out the significant issues with the refund process. It applies to most cruise lines the way the systems were designed for convenience in normal operating times. The system is set up to automatically charge cancellation penalties when a cruise is canceled. Due to this, they have to manually enter every reservation, override the penalties, determine if it is FCC or refund, ensure the appropriate amount is set to refund, and have the refund processed by the revenue accounting team, which are not large teams at a
  14. Yes. That came the week before last.
  15. Great news...I just received notification from my credit card that my refund has posted from MSC. This was for prepaid items and port charges from the March 15th Meraviglia cancelled sailing. Even better news...It was the right amount.
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