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About barney6895

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  1. I had the same issue with checking in. It is all about the internet browser you are using. For instance I use internet explorer and had to download firefox to use as a browser that works better with the RYC site. I ended up uploading pictures form my phone that had plain backgrounds. I used my guests pictures from facebook to do theirs. Try using a different web browser like google chrome or firefox and should solve the issues. The customer service people are the worst so this is the best option.
  2. I have been on the phone with RYC all day and very frustrated. I’m have been really use to the amazing customer service at Celebrity cruises and being able to have the same person answer all my questions. With Royal it is a new non-English speaking person you have to deal with lately. After getting the second person who can’t speak English at all....my questions still linger. I’m use to the check in and boarding process with Celebrity and just showing up anytime to get in line and check in. Apparently Royal Caribbean does it by check in time (from what I saw when printing my passes online) or you can try anytime before that she said but could be a longer wait. I’m a suite class guest and I heard they even offer a breakfast buffet in port for Suit guests checking in. Can anyone lend insight as I’m trying to arrange the limo to the port and don’t want to wait around for hours if I don’t have to. My current plan is to leave my house at 7am and take the 2 hour journey to the port and with traffic and delays getting out of the house I would assume end up to the port around 10am. I like being some of the first to board so should I just get there around 9-10am like usual and hangout and relax in the suite guest lounge or really focus on that noon check in appointment on my printed pass? Also, any other advice or pointers for a first time Royal Cruiser? Im on the Harmony of the Seas October 6 here in a few weeks. I would love any Advice....please help!
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