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About Craigrlewis

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  1. Wow that sounds un customer focused but i had a post it note stuck to the drsk when i called back yo upgrade (& didn't due to cost) to ask what would Happen if it got cancelled. Hope you can get it back
  2. https://cruise-adviser.com/cunard-cancels-cruises-until-march-2021/ This, whilst not being Cunard, does state its cancelled. Funny old world- got a cracking price to upgrade my flights to Vancouver on BA. Tried to call back and then ran into the "we are closed due to IT glitch". Then 3 days later when I could get through the price had gone up by over 75% so didn't do it and spent the next few days ranting to myself why didn't I take the price on the day. Now seems just as well I didn't as would have paid even more upfront money to move to another booking Disappointing but what can you do! I sometimes think will this ever end. Then I try to think about the people who have passed away due to this illness and the grief it causes and my cancelled cruises seem really like a 1st world problem. I also think of the crew I have spoken too who work on the ships for months on end to fund they childs education in places like the Philippines and think gosh I wonder what they are doing to make a living now.
  3. Been trying to call them since Monday and can't Monday recorded message said they were closed due to IT issues then disconnected you Facebook/Twitter yesterday said the same Facebook/Twitter today says open but they can't access bookings so they will only answer general ship queries Not exactly sterling service - appreciate they are trying to deal with this IT breach but they should call it like it is and say "Due to the widely publicised IT breach we are closed trying to secure systems etc" I also find it strange they still have yet to confirm which brands and jurisdictions were compromised I could be sarcastic and say Cunards IT is so bad I doubt the hacker would even go near it for fear of ending up down one of those broken links to nowhere!
  4. “ QVs roof over the deck 9 winter garden retracts (although I've never seen it in other than the closed position) while QE's is fixed.” The roof is now welded closed! Worker told me that its been fixed so it wont ever open again. He wasn't sure why but suspected that there were too many “i want it open” versus “I want it closed- well you cant please all of the people all of the time! As thread implies minor minor differences. Me - I prefer Elizabeth as like Exlonder I prefer the lighter shades But I also prefer the captain who tends to be Inger Olsen. IMHO a total ambassador for everything that is Cunard.
  5. Cancelled our QV Iceland for June 2020 and moved deposit to a 5 night QM2 December 2021 to Holland. Left our QE Alaska for June 2021 as is. Then spur of the moment as at the time they were offering the cancel have 2 years to reuse etc offer a Viking ocean cruise for Jan 2021 to Greece. After cancelling Iceland felt like I needed a “big” one to Replace it, 13 on Cunard and 1 on P&O so 1st time on Viking.
  6. No never with Cunard loads of times when flying everything Rummaged through by TSA and shoved back in any old into have left in my lifetime loads of things behind in hotel rooms/hire cars so maybe you didn't pack it - its easily done call them up and tell them
  7. Reposting this as cant believe still only 2019 lecturers shown! anybody have any ideas when 2020 will get uploaded (probably on a foreign Cunard domain &/or a busted web link when u click on it)
  8. They book up so quickly that it’s a real hard job to get one When my partner relocated to the UK from USA we looked into it for out cocker spaniel who was 10 at that point. We didn't want the trauma of him flying at that age All sold out etc so when I contacted our Cunard Voyage Specialist (remember them!) He told us as soon as the the voyages go on sale (12/18 months in the future etc) the kennels go within minutes and then they start a waiting list So with heavy heart poor chap had to fly - it was fine though albeit scary. He got here and when I picked him up at LHR he was fine. Sadly lost him January 2019 aged 15 1/2 Hope you find a way
  9. I did the package for the chocolates; champagne and flowers for my partners birthday Yes it wasn't cheap for what it was but we wouldn't have ordered flowers for the room and champagne BUT we have photos of it for life and my partner was bkown away with it So enjoy it Its like anything in life - If YOU feel its worth buying etc then do it as there will always be someone who does NOT think its worth it. Happy cruising
  10. Hi Anybody know if there is a list yet for 2020 (probably buried away in the notorious website in an obscure place!) Thanks
  11. My mum is a coeliac and has now been on 5 cruises with us on Cunard. The main Britannia restaurant on the first night you tell them and they will advise what they can adapt for you that night. They then will give you tomorrow nights menu and you select what you want and 99% of the time they concur they can/will adapt. They maitre d will collect it before you leave the dining room and confirm your selections Breakfast in the main dining room you advise you need gluten free and the sort out the toast etc. Just be careful with poached/scrambled eggs as it comes on small circles of toast and one day my mother was served it and is convinced it wasn't gluten free so she now asks for the eggs without Afternoon tea in the queens room you say when the waiter/waitress arrives that you need gluten free. They then sort you out. Sometimes its all fresh and sometimes its shrink wrapped. Last couple of years seems more of the shrink wrap Buffet we found QM2 had a section with gluten free and it wasn't as good a selection as Elizabeth/Victoria that had separate counters for bread etc but the hot food was in with the main counters but marked gluten free They in the buffet branded biscuits/crackers/cakes/cereals etc You will be fine My mother says yes the shrink wrapped stuff sometimes is disappointing but the main dining room for the evening meal is amazing. She says she can put up with the shrink wrap as the evening is always amazing. They make gluten free pastry for dishes etc and you can probably count on one hand the number of times they say “we cant make that g/f” As for cross contamination in the kitchens etc - who knows! But outside ones own house you can never guarantee that
  12. Amanda Reid for me - head and shoulders above all others. IMHO epitomizes Cunard
  13. My partner is American and seems some cruises they take his passport some they don't. Never seems, although I’m sure there is, any logic to it When the do he just ensures he has a photocopy either on him or left in our room and carries his UK drivers licence
  14. Sums up their lame website and their constant messing around with formal night now lets call it gala; semi formal,now causal etc etc
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