Odd, I rec'd a phone call from a PVP too. He knew I was looking on line due to VIFP# and other personal info. Have 18 Carnival cruises under my belt and only used a PVP last cruise because of a girls cruise and sharing cabins. My PVP was very nice, but a huge PITA to reach. Just booked a quick 5 day cruise on line. Easy Peasy!!