I got nervous as I am going on her in jan. But as soon as i saw she liked the steak well done i knew i was ok.....
Seriously it really does seem she had a little bad luck. I have had that happen on my last cruise terrible wait staff on the freedom for dinners but brunch very good. Other foods mostly bad imo. So she may have got stuck with a bad team. Other than that towels seem silly to me to ruin a cruise. Other things seem small as well.