Just a few comments about our recently completed cruise.
We arrived in Juneau late in the evening on July 27 and after a bit of jockeying were able to obtain a taxi to our pre cruise hotel. The Prospector is a very dated establishment with no AC which I later learned is the norm in Juneau. The temp was 78 degrees and it felt like the heat was on in my room so I opened the window which was next to a very busy thoroughfare allowing limited sleep. The front desk said they had several fans that they loan but all were already loaned out to other guests. The included bus tour of Mendenhall Glacier the next morning and delivery to the ship went very smoothly and the cabins were all ready upon our 1130 arrival. The Constellation is a very impressive ship and everything was spotless. I would say 85% of the crew was new (not only to the ship but American Cruise Lines) which caused a few bumps but overall they did an excellent job. We were surprised that a second cocktail hour was added beginning after dinner at 815. This itinerary (with the overnight in Glacier Bay) is certainly for those who like to get away and see areas not often covered on an AK cruise.
A couple of bumps were breakfast and the internet (WiFi). The implementation of room service during breakfast caused complete havoc during the morning hour which slightly improved during the week; but was still stretching the staff too thin to provide good service in the dining room. Many passengers were talking about this and in a ship this small it seems people could drag themselves to the dining room for the morning meal. We even observed folks using this for lunch (which the crew accommodated) when that is not offered.
I don't know if the Constellation has equipment problems with its routers, etc but there was not one minute of contact through WiFi with the outside world which was frustrating to many of us that have to at least have some contact while away. I will add that if you have Verizon cell service you might as well leave your phone at home while in AK. AT&T had decent coverage in all ports and nearby land areas. Guess who ditched AT&T for Verizon two weeks before our cruise?:o
The captain, Eric Brown was a delight and our group would happily sail on any itinerary where he was in charge.
I will be happy to try and answer any questions.