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poeticlicensed

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About poeticlicensed

  • Rank
    Cool Cruiser

About Me

  • Location
    United States
  • Favorite Cruise Destination Or Port of Call
    Florida

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  1. FTR, I booked through a TA (the NH one). When I found out my cruise was cancelled, I called the TA who said I could file for the refund or they would do it for me. I chose to file and received my refund this week. When we started using a TA for cruises, I did find it strange that you have to go through the TA for just about everything, but once we figured out which things we use the TA for (e.g.bev package upgrades) and which things we can do through Celebrity (e.g. special needs requests) it hasn't been a problem for us. And the extra perks you get booking through a TA outweigh the small inconvenience of having to work through them for many things, the current situation not withstanding.
  2. Got my refund today. Here's the details for others who are waiting: Cruise to Alaska for 5/29 was cancelled 3/26. Requested refund through the form 3/28. Called two weeks ago to check on status. Was told it should it hit my CC on May 12. The refund showed up on 5/18, but the proceesing date on my CC read 5/13. The refund was in 5 amounts, 2 equal amounts for the deposit (I assume for my husband and I), 2 equal amounts for the fare, and 1 amount for taxes and port fees. Added it up and it came out to exactly what I paid.
  3. It looks like people who requested refunds around 3/24 are seeing refunds. We requested a refund on 3/28 after our 5/29 cruise was cancelled. Hopefully the refund will come in the next week. Checking my cc account several times a day
  4. Our 5/29 Alaska cruise was cancelled at the end of March. I submitted the refund request form on 3/28. Nothing back yet. My husband called 2 weeks ago and they told us our refund would show up on our CC on May 12. Yesterday (May 12) I got an email from X saying that all my shore excursions were cancelled and to expect a refund in 1-2 billing cycles. I had only booked my shore excursions with my OBC, so that long email was pretty meaningless, but now I am concerned that rather than getting my refund in 30 days from the day I cancelled, that email seemed to suggest that all refunds would come in 1-2 billing cycles, which would push it back to July. May 12 is exactly 30 business days from the day I submitted the refund request. I am very concerned that Celebrity is now saying to me that May 12 is my beginning date and I have to wait an additional 30-60 days for my refund. I'm pretty disgusted at this point.
  5. Called Celebrity this morning. They found my refund request, which was placed on March 28. They said the credit will be on my CC on May 12. We will see.
  6. Has anyone who didn't file a dispute on their CC gotten a refund? I really hate going in that direction.its been nearly 30 days.
  7. Mine has been crickets. Called a couple of weeks ago since I have heard nothing directly from X. TA was surprised I didnt get a notification from X. Sent me the notice with the link which I filled out requesting a refund. The only communication I have had from the TA are mass emails saying that they have to work remotely (join the club!) And that they are prioritizing calls and emails by sail date. The only reason I use a TA at all is that they throw in extra perks. I was really hoping for more service but at this point I'll be happy just to get my money back
  8. I was totally understanding at the beginning of all this that perhaps they were having a cash crunch, with so many cancellations. But RC secured a huge line of credit over 2 weeks ago, so money should be flowing again. No reason that it should take weeks or months to process a refund. Almost every other thing associated with my cancelled cruise was refunded within a week. I did LOL when I got an email from United that they would be refunding the taxes from my cancelled flight (bought with miles). The email said that I would receive a refund after a "rigorous review by their accounting dept". The total for the taxes was $11 pp, total of $22. Seriously, have at your rigorous review, United.
  9. I realize that the situation is fluid and travel companies are changing policy almost daily, but they really should be refunding all the fees that they charged people before changing the policy. Not good PR that because one person waited, they get benefit of the new policy, where everyone who cancelled prior does not.
  10. Last week we called United to cancel our flight to Seattle in May because our cruise was cancelled. We used miles to purchase the award tickets Was told that we could receive a credit and change fees would be waived, but if we simply wanted to redeposit our miles they were still charging $125 per ticket redeposit fee and would only waive the fee if the flight was cancelled by United. Yesterday I received an email from United saying that they were "relaxing" their policy and were waiving the redeposit fee. I'm guessing they got some backlash. I just cancelled and redeposited online.
  11. FTR, I never recieved any comunication from X at all. The only reason I knew my cruise was cancelled was from these boards, and then confirming it on the X website. I called my TA and asked what to do and she was surprised I hadn't received an email from X. She sent me a copy with the link so I went in and requested a refund. I still think it's weird I have not received any notification at all from X that the cruise has been cancelled. They never emailed notified me about the CWC program either. Again, I learned about it on these boards and confirmed on the X website. I'm sorry, I realize that it's a mess, but they have contact information from all customers in their system, why not send out a notification?
  12. I filled out the form for my refund on March 26, so I am expecting to wait the 30 days. All my other refunds for things associated with my cruise have posted. I do find it disconcerting that when I submitted the from online, there was no page that came up with a case or tracking number and no email acknowledgement. That's pretty standard with most online transactions. Did anyone get any kind of acknowledgement that their request had been received?
  13. I think the CDC warning was badly worded and can be interpreted differently depending on how the first sentence is read. It can be interpreted as do not cruise (everyone) and esp those with health conditions. But it also can be read as do not cruise if you have a health condition. I think the advisory needs to be restated for greater clarity. The fact that we are debating the wording speaks to that.
  14. We are in wait an see mode WRT our Alaska cruise (RT Seattle) at the end of May. If the situation continues to deteriorate and we decide to cancel and are given an FCC, my understanding is that it has to be used within a year. My questions are 1) one year from when? The cancellation date or the date of the cruise, and 2) do we actually have to travel within a year or do we just need to book a cruise within a year. I'm asking because Alaska cruise season doesn't start until the end of May and if we have to complete travel within a year, that's going to be tough, considering that season doesn't begin until the one year date is almost over. If we can apply it to a future cruise, as long as we book within the year, that would make me feel more comfortable. This whole thing is such a bummer. We have been planning this Alaska cruise for over a year.
  15. As a member of the gen pop, I resemble that remark🙂
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