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About liptastic

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    Cool Cruiser

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    regent seven seas
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  1. We’ve always had ground transport by bus. It’s not a very long transfer. There are helicopter companies who I am sure will provide you with details and a rather hefty price tag . Also plenty private car companies for the short transfer to book too. Jean.
  2. Karen I can at last add our refund details to your thread. April 16th cruise cancelled 30/03/20 TA contacted Regent 31/03/30 Deposit refunded 20/06/20 Refund recieved today 19/08/20 finally. Thanks for maintaining this thread and spreadsheet. Jean.
  3. On an Explorer cruise 2 years ago laundry was included for all guests. There was actually no difference in the turn around service/time than usual. The likely main reason for this new inclusion for all is likely to compensate for the loss of the laundry room service , and it shows they are being proactively thinking ahead. Jean
  4. Pappy this is a good topic, thanks. My criteria would be for me to see Covid rates much much lower globally. If it takes 6 months, a year whatever the time scale I wouldn’t be taking unnecessary risks by cruising until I feel the world is a safer place. We don’t know how this virus is going to react when we hit the winter flu and virus season. That can be a real dangerous period for everyone . I appreciate everyone has their own parameters to work with re their idea of when they feel safe to cruise, but I think personally it’s a long way off before we will be making that decision. Jean.
  5. I am still waiting for our April 16th cruise refund. Our TA has phoned last two weeks and twice this week, and was told today it’s with accounts now. This is no where near the 90 days never mind 60 days. Very disappointed to say the least. Jean
  6. My choice would be the Penthouse suite on Mariner with shower only. They are a spacious size cabin . Jean.
  7. Hi Swansong, Yes have to say we are very disappointed to say the least. Our TA has been phoning weekly to Regent who say it’s been processed just waiting to be transferred to TA. We are over the 110 days now. I know it’s not our TA stalling as they have already dealt with other separate flight refunds, not connected to the cruise. We were booked for a Splendour cruise in November which we knew would not be sailing , and we have transferred that to a Mariner cruise next September. I will certainly post when we get the refund. Hope yours is processed in a more timely manner than ours. Best, Jean.
  8. Well as far as I can see refunds in the UK are certainly not in keeping with what is stated here. We are still waiting on our April 16th cruise refund. Our TA has phoned on a weekly basis to Regent UK to chase this up. This week we are told it has been processed and should be here this week or next. Also friends who were booked on this cruise who live in another part of the UK are also still waiting and been told exactly the same “story” as ourselves. I am definitely not impressed by this wait for our money. Makes me think twice about making a payment for our next year cruise. Jean.
  9. Karen thank you. The balance I paid by cheque . Our TA did contact Regent UK to chase up refund and they said “ refunds were beginning to come through “. Just seems to be taking longer for UK refunds possibly? Thanks for your hard work and diligence with this spread sheet and I see you also have the same on Crystal, Jean.
  10. Karen also still waiting for balance of payment , but did receive the deposit last week, so eagerly await the balance for April 16th cruise. Jean.
  11. That sounds as though it was just perfect. It’s such a magical destination and in so many different ways. Definitely special memories for everyone who has been fortunate to visit and even more so sail out or into Venice. Jean.
  12. Think this was inevitable at some point. As you say it’s a real delight sailing form and to Venice and it never disappoints. We are booked on Mariner next September due to sail from Venice , I am sure we will also be leaving from an alternative port. Jean.
  13. Also still waiting for balance of cruise 16/4. Received deposit only on Saturday past, but no sign yet of balance despite TA contacting Regent UK for information. Jean.
  14. Scheduled cruise 16/04 Splendour Cancelled by Regent 30/03 Refund retested 31/03 by TA Deposit only recieved today 20/06 on Amex CC Still awaiting balance paid. Karen thank you for keeping this spread sheet updated. Seems like we are at day 84 for refund? Thanks, Jean.
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