Shelly97060

Delete the credit card, log off and close the app completely, restart app and enter the credit card again. If that doesn’t work visit the web version and try entering it there. https://oceanready-personalinfo-ui.prod.ocean.com/ If still no luck you can call Princess and have them enter it for you.

Princess Standard Fare pays shipping, Plus and Premier fares have free shipping. All are free if picked up at cruise terminal.

This can be corrected by calling Princess or using the chat feature. Let them know you have multiple captain circle numbers and want them merged so you only have 1 number. The agents are trained to merge all the history onto the oldest number and delete the other duplicates but you can give them the captain circle number on your booking and ask to have that be your assigned number. The reason Princess is saying the TA needs to contact them is because the TA manages the booking itself so if you reference a specific booking they will want the TA to contact them. The TA can’t fix the number on their end but they can contact Princess for you and ask to have the numbers all merged to the one on your booking. To prevent this in the future once you register on Princess.com you use your email and the password you selected to log in. Don’t repeatedly register, that’s what issues the new numbers 😄 If you don’t want to log in directly you can access your booking by using your name, DOB and booking number. Click on booked guests, then click access Cruise Personalizer, that will bring you to a screen to enter that information.

I was on Royal for a round trip Hawaii last month. We had most of our meals in the Buffet and thought the food overall was very good. As far as special Hawaiian food…on the last four days they had tropical fruits - Star fruit, passion fruit, dragon fruit, lychee, longan, fingerling bananas.

You can go to Passenger Services and they can program your medallions to open each others cabins. also, as @katisdale said you can have everything settled to your credit card. If you don’t want everything charged to your credit card she can register her own card to her shipboard account and you can visit passenger services and make a payment of whatever amount you choose.

Whoever your companions talked to didn’t understand what you wanted and quoted the cost to move from Plus to Premier. Let them know you want to upgrade from Original Premier which was $75 per person per day to New Premier which is $80 per person per day. Upgrading from original premier to new premier is $5 per person per day.

I am on same voyage and I don’t have the questions in the App either, don’t worry about it they will ask you at check in.

Our last 2 cruises we did not have the health questions in the medallion app. We were asked the questions at check in. They were not Enhanced Voyages so that could be the difference.

Ask and you shall receive ( almost since it doesn’t include the ice cream sandwiches) 🤪:

@Eileen SimonLog into Princess and click on booked guests and then Access Cruise Personalizer. once you have selected the cruise you want to pick seats for click on travel. Then click on Manage your Flights: Then select Request Seats.

Yes, it’s been discontinued.

The arrival times are intended to help keep crowding to a minimum but at this time they are not enforced or even checked. When you arrive at the terminal if boarding has not yet begun you will wait in the Elite area and once boarding begins the Elite Loyalty level get priority boarding just as before.

The ice cream sandwiches are not included in the Coffee Package.

Your TA or Princess can note in your booking that you need wheelchair assistance on and off the ship. This notation helps Princess know how many people to have available to do the transports and lets them know of your needs. Once you check in at the terminal let the staff know you need boarding assistance and they will direct you to a waiting area for those needing wheelchair assistance.

Princess has added back the ability for TAs to order flower arrangements in advance through the booking system. During the pause that option was eliminated and it took a while for them to add it back! That said, Passenger Service has a larger selection than what Travel Advisors have access to in Polar. If you want the Rose Bouquet $59 that’s very nice and your TA or Princess can easily pre-order that for you.

Talking to the Captains Circle Host is a good idea as they may be able to help with logistics depending on how sick your friend is. If they are very sick they may be referred to the medical center. You may be able to help your friend with some of the logistics. The disembarkation paperwork will give your friend the meeting location for those who need wheelchair assistance to disembark the ship. Once your friend is assisted through customs there will be porters to help get the luggage to the taxi station ( getting a taxi can be a very long wait) or to meet a private car service or Uber which was plentiful and faster than cabs when I disembarked in San Pedro 2 weeks ago. For a private car you could contact a company like Viator, LAXBlackcars or similar company to meet your friend at the cruise terminal and take them to LAX. If you arrange for a car your friend will need to let Passenger Services know what time they need to be off the ship to meet it. If your friend (or you) contact the airline they can request a wheelchair in advance or once they arrive to check in they can request it from the airline and let them know they need it at both ends of the flight. The airline will arrange for a wheelchair to take them from the ticketing area to the plane and arrange to have wheelchair assistance meet them at their destination. If your friend’s cruise was not originally going to terminate in LA ( a planned B2B) then Princess will need to be notified that the second cruise will not go forward. I hope your friend feels better soon.

You can try emailing askoceanmedallion@carnival.com they can ensure your loyalty level is correct and if you have already loaded a credit card into your Medallion App they can make the purchase for you at the discounted price ( they have done it for me). I am not certain if different rules apply to UK so your mileage may vary! when you email them they will need your name, booking number, DOB, any type of device you are using. They will also want to know which operating system you are using if you have that information.

I am boarding Discovery 2/20… I will check it out and report back.

Here is the link to the FAQ for cruises out of Japan. https://www.princess.com/plan/cruise-with-confidence/cruise-health/frequently-asked-questions/japan-cruises/ here is the applicable excerpt from the FAQ for Japan : and here is the Covid -19 cancellation policy:

Just got back from same itinerary. Internet texting was never a problem but some days WiFi calling was difficult - very laggy ( for reference I use FaceTime audio).

I also got the 10% off sale items at Calypso Cove

For this reply I am assuming you booked EZAir flexible and you are more than 45 days before flight so you can make changes or cancel without penalty. Because your air is not ticketed yet you can go into your booking and select new flights. If the new flights cost more you will pay any difference in price. Your other option is to cancel the EZair flights and book directly with the airline if they have flights you prefer that aren’t offered by EZAir.

My last 2 cruise (Diamond and Royal) I purchased AARP Princess GC while on the ship to pay my onboard account and both times the rep asked me to email a screenshot to them so they could print it out. If I had purchased before boarding and printed copy ( or visited the Internet Cafe to print) it would have expedited the process. Previously I just showed the card on my device but I think this may be a new policy.

Pay as you go or purchase soda packages for them.

You can click on the option to check if you are able to bid and it will show your pending bids https://upg.plusgrade.com/marketing/partner/RNo2BO4VPCL Or you can click on the cancel/ modify link in the confirmation email you received. But all either of these will show you is that you have bids pending, After your initial confirmation email you won’t get any communication until you are notified that your bid was accepted and a new cabin has been assigned.