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About DeanHenderson

  • Rank
    Cool Cruiser

About Me

  • Location
    Lake Macquarie
  • Interests
  • Favorite Cruise Line(s)
    Royal Caribbean & Crystal Cruises
  • Favorite Cruise Destination Or Port of Call
    The Caribbean

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  1. I booked though the Australian office and Fair Trading dealt with both offices, here and in Miami. Miami sent a 2 page letter of reply to Fair Trading in September. Then the notice that they were going to pay went from Miami to Fair Trading direct as well. This is it below. The Australian office mainly sorted out the bank details etc for the refund. In furtherance of the above reference and attached Crystal Cruises, LLC response dated 21 September 2020. Crystal Cruises, LLC is processing same to be paid in the next ten (10) days reflecting completion of the Refund
  2. With my refund, I had paid the cruise in full using a VISA card. I couldn't put in a complaint to VISA due to time limitations so I complained to our Department of Fair Trading here in Australia. They made contact with Crystal in Miami and 3 months later I received my refund. The money wasn't credited back to my VISA card, it was actual 'wired' direct to my bank account. They told me the reason for that was that because my complaint had gone through Crystal's legal team, they pay out money in a different way. Don't ask me why as I have no idea, but it seems to me that there's another acco
  3. Hello, Just letting everyone know that I received my full refund today from Crystal. I was told in December I was getting it but I didn't really believe them until I saw the money in my account today. So they are still refunding money. Good luck everyone and I hope you get yours soon.
  4. OzKiwiJJ Have you tried the Department of Fair Trading here in Australia? I submitted a complaint to them in September and Crystal agreed just before Christmas to refund all of my money for my cruise they cancelled in April. It's taken some time to since for them to actually send the money due to a few bank issues but I should be receiving the money within the next day or two. Fair Trading were amazing and I'm sure I would have had to wait much longer if it wasn't for their help. You can lodge a claim online and they will ring you within 14 days.
  5. Hello, 9 days ago I received a phone call from Crystal stating that they will be refunding my money within 10 days. The have also emailed NSW Fair Trading (here in Australia) stating the same as I had originally complained to them about Crystal. I emailed Crystal today asking them if I will still receiving my refund within the 10 days as they promised and here is a copy of their reply. Good Day Mr. Henderson, We have checked your reservation status. Regrettably, there is no change at this time on your pending refund. Our team is aware of these and should I hear an update, I wi
  6. Hello, I got a reply from Crystal about the credit card issue. They agreed that they are only refunding for one particular card. It just shows how low the Crystal organisation have gotten as they have been saying all along that refunds are being paid in date order, but that is not the case now. A copy of their reply is at the Facebook page Crystal Cruise - Where's My Refund?.
  7. Hello, Does everyone know that Crystal is having issues with refunding cruises booked with either a VISA or MasterCard? It may have been spoken about before. I rang the Australian Office of Crystal today and they told me that Crystal has come to some sort of deal with American Express and can issue refunds for people who paid using that, but no one will be receiving refunds if they were paid with VISA or MasterCard. I know there are people out there who have put disputes in with their cards and received their refunds, but for the rest of us who can't and have paid using them, it's going to
  8. Hello Ann and Paul, that's great news. It must be a huge relief. Let's hope they are doing all refunds for those cruises which would mean mine won't be too far away. Dean
  9. There's a new Facebook Group chat available as well. It's called Crystal Cruises - Where's My Refund . If you have have Facebook please join in.
  10. Whatever profits Crystal make from these new cruises won't be given to us. It will be used to help pull Genting out of the hole they are in.
  11. Crystal should not be allowed to sail until they have paid all of the refunds they owe to everyone.
  12. Hello everyone, I sent another email to the "office of the president" the other day asking about our refunds. This was their reply. It's a bit generic as usual. Good Day Mr. & Mrs. Henderson, We sincerely appreciate your follow up and understand this has been, and continues to be, a very difficult situation. Please know I have reviewed your refund and we see it is currently pending and in queue for reimbursement. We are continuing to process refunds; however, we are not able to provide a definitive date at the moment. We are working as hard as possible to resolve ref
  13. If you are from Australia Slater and Gordon are taking registration details for those people who want to be part of a class action against the ships. Go to their website and follow the links. Have your documents ready to upload as well.
  14. Hello Ann & Paul, Yes it's ever so slowly getting closer.
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