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RHilla619

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Everything posted by RHilla619

  1. Finally got my refund! Never got an email confirming it by NCL, but it was posted to my credit card account on 7/7. Was for a 4/10 sailing that I submitted the refund request for on 3/23 (first wave of cancellations). I actually disputed the charges on 5/5 after the "going concern" announcement and unfortunately lost the dispute, so I am very happy to see the funds back in my account even if it took over the 90 days.
  2. Same, I filled out the cancellation refund form on March 23rd and haven't received anything back yet. Not sure where this "port fees are automatically refund" info is coming from.
  3. I've had several cruises on Carnival and 2 on Norwegian in 2019. Enjoyed both lines for sure, I think something you'll notice is the decor of the Norwegian ships is more upscale, even the stateroom decor. If I understood your Carnival ship ratings and you thought the Imagination was "poor" you will also find the Pearl "poor". Pearl is an older, but nicely renovated ship that does not have all the bells and whistles that the newer ships have, just like the Imagination didn't have the bells and whistles that Horizon had. The Pearl doesn't have a fun water park with multiple slides, and only has one pool, I could see you're teenagers getting bored easily. I would look into some of the newer ships. I sailed Getaway and Escape and loved both, Joy and Encore have even more fun stuff for the teens.
  4. I had two cruises that were canceled, waiting on refunds for one of them. Had a cruise in August that only had the deposit paid, I cancelled the day before final payment was due 4/10 and received the $125 refund about 4 weeks later. Had a cruise in April that was canned by Norwegian, filled out the refund form on 3/23 just like you and have not received anything back yet. Was obviously paid in full at that point for about $1,400 on a casino comp. I initiated a charge back with Visa the day they announced "going concern", immediately received a temp credit and got a letter in the mail about a week ago ask for more details about my dispute and to provide proof of booking and refund request. Still TBD at the moment.
  5. Simply call 1-866-234-7350 which is the main NCL customer service line and follow the voice prompts for "help with an existing booking". Hold times are way down now and have been for weeks, the ridiculous hold times were back in March/April when there was so much uncertainty. You should get through to a person in under 5 minutes. Cancelling before final payment will also get you a full cash refund, and it seems those that are cancelling before final payment are receiving their refunds much faster than those who already paid full fare.
  6. The TV's on all the newer Carnival ships (Vista, Horizon, & Panorama) are all bigger TV's. Probably about 42" inches, and are mounted on the wall directly across from the bed. On the "older" ships they are all the small sized computer monitor type tv's that are mounted up by the mirror and desk.
  7. My April cruise was canceled and I filled out the cash refund form back on 3/23, haven't received the refund yet. Since then I've received multiple emails and snail mail about how much FCC I have, I called in to make sure my refund request is still active/processing which it is. Agent said the FCC gets issued automatically and that then generates the emails/mail you are getting about the FCC, but they have no effect on your refund request. Simply put she said to just ignore the emails/mails as the company is trying to get people to use the FCC, and that the FCC will be removed from your account when the refund is finally issued.
  8. For whatever reason NCL split up the FCC between all the guests on the reservation. Makes no sense, you figure most people would want it all on their account as the primary person on the reservation and person who paid for it. To those wanting to submit the refund form, or still waiting on the refund fund form just ignore any emails/mail you get about the FCC. I submitted the cash refund request for my April cruise back on 3/23, haven't got the cash back yet, but I have received 2 emails and the other person on my reservation even got a snail mail letter about the FCC. I called up NCL to make sure my refund is still be processed, which it is, they said just ignore anything you get about FCC as they are automatically generated and the company is purposely sending out multiple notifications about how much FCC you have in hopes that people use it. If you fill out the refund form and don't use the FCC, the FCC gets voided once your refund finally gets issued.
  9. I've only seen Carnival do a sale on Cheers once in my life and that was this past Easter weekend, 10% or 20% off depending on when you were sailing. Seemed like a good deal for both ends, consumer got a great discount on something that has never been discounted before, and the company got some much needed cash flow. Hard to tell if it will ever go back on sale, unfortunately I didn't bite on the Cheers sale because I have $800 of OBC for my 2021 sailing so I have to wait till I'm on board to buy Cheers so I can use the OBC. As far as complimentary lobster, not on a 5 day only 6+ day sailings. However as another member mentioned you can pay the $20 upcharge to get something off of the "Steakhouse Selection" menu. That $20 lobster is also about 20 times better than the complimentary lobster on formal night.
  10. If the FCC is currently in your account you can use it even if you filled out the refund form, at least that's what I was told by a casino reservation employee. I was supposed to be on a 4/11 sailing (first wave of canceled sailings) and I filled out the cash refund form on 3/23 the first day it was available. I then wanted to inquiring about a sailing for 2021 and to see if the comp sailing I had could be extended, they were willing to let me rebook the comp sailing as far as March 2021 and apply the FCC from my account even though I had already filled out the cash refund form. According to the representative the cash refund is simply "processing", if you decide to use the FCC before the refund processes then they just cancel the refund request. However I don't think if you wait 90+ days and get the cash refund on your credit card that they would then let you convert that back into a FCC.
  11. I think just about everyone who wants the cash refund has the same issue. I was supposed to be on a 4/11 sailing so I was in the first wave of canceled sailings. 3/23 was the first day that you could fill out the online form to request the cash refund and I did so and received the confirmation. About a week later I received an email saying that I now had a FCC. I called Norwegian just to make sure I was still due to receive the cash refund to which they said yes the FCC automatically gets applied to your account when your sailing gets canceled, and when your cash refund goes out they will remove the FCC from your account.
  12. We usually sail out of NYC, and for that reason always book port side for the views of Manhattan during sailaway.
  13. Yes they do, on both sides of the buffet!
  14. I cancelled/rebooked my June 2020 sailing on the Pride to June 2021, I had FTTF and a Cabana at HMC booked for the original sailing. Those were canceled when the cruise was canceled, refund being issued to original form of payment but according to the agent on the phone "may take several months". I wish they could've just carried over the things I had booked to my new bookings, especially because I got the Cabana 10% with the discount code John Heald posted back around Black Friday.
  15. Long story short, I was supposed to be on the Pride in June on a "comp" from a land based casino. Did not want to go at this point, got impatient and on Friday called in to rebook the same ship/itinerary for June of 2021. All good they moved my booking without any fees/penalties and I still got to keep the "comp". Seeing today Carnival canceled through the end of June.. Wondering has anyone rebooked before being officially canceled, and had success calling in to get the OBC applied retroactively. Thinking I might be SOL, but may be worth a phone call.
  16. I know this is a little unprecedented since I've never seen Cheers discounted before, I get why though.. good deal for us and they get some much needed cash flow way in advance. I booked a new cruise last night for June 2021 and have the 20% off offer says "Ends 4/12". Do we think that means the order must be in by 11:59PM on Saturday 4/11? Or end of the day on Sunday 4/12?
  17. Poohdreaming - I got the same answer, could rebook my comp cruise but had to sail by September 30 2020. That option didn't work for me as I already have other cruises booked for June & August (which I'm guessing will also be cancelled), and I can't take off of work in September. Was really hoping to have the comp extended to April or June of 2021, like akfan did. But I guess we had different offers or different player status.
  18. Mike - I was booked on the Gem 4/11 sailing via CAS. Have not received any information about the FCC, just simply the generic email that everyone got that my cruise was canceled. I opted to take the cash refund versus the FCC, and filled out the form for that on Monday. Received a generic confirmation email afterwards, but my reservation is still showing as Booked/Active under my accout.
  19. Just filled out the refund form for my 4/11 sailing on the Gem. Just like everyone else I did not receive a confirmation number or an email, simply a generic... THANK YOU Your request was submitted successfully. Please allow 90 days for us to process your request. Not very assuring, I want nothing to do with the FCC since my canceled cruise was a casino comp so the FCC even with the bonus and 20% discount wouldn't be enough to cover another cruise at regular price.
  20. I started a thread on this a couple days ago because I couldn't get through to CAS with the crazy hold times. Seems like people are getting mixed results...
  21. I have a 4/11 sailing booked. With the wording they used does that mean I'm canceled and cruises starting 4/12 are still on? Or does that mean 4/11 is the first day they are allowing sailings again?
  22. Mike - thanks for that info! Was hoping that would be the solution as I didn't want to just lose the comp and get stuck with a $1,400 FCC. Hopefully when I call in later today I get the same rep you got, if not might be a classic case of hang up and call again..
  23. https://cruisefever.net/viking-suspends-all-cruises-until-may-1-2020/?fbclid=IwAR0cKpM-7wrsoh7WUBkxZljbK5eWKn4ToWA3iV_UpKdjKIpr1oltYwExSnI According to this article the refund options are great! Your choice you can get 125% of the amount you paid as a FCC, you can get a 100% refund to your original form of payment, or you can take the FCC with 24 months to use it and if you don't use it they just refund you the 100% original amount you paid. Hats off to Viking!
  24. poofles & wecruiseeveryday - thanks for chiming in! not the news I was looking for, but at least that will help with my decision on what to do. Really stinks they're not just offering CAS players to just move to a new sailing. Figured they'd want to get us on board. unotrainer99 - any luck getting through? I called the CAS number and got through in 6 minutes, at least I thought so, turns out they are funneling calls to the main reservation line, so the guy who answered the phone was unable to help me with anything CAS. Seemed like if I just wanted to cancel he could handle it though. He transferred me back after and I waited 30 minutes before giving up again. sand and seas - thanks for the helpful information. I have used certificates from land based casinos in the past, but this one in April was a direct offer from CAS. Didn't have specific sailings listed, just a book by date and a sail by date that were like 6 moths apart. Hoping that is a "good" offer and will allow some flexibility on my new booking. Anyone else deal with CAS today?
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