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About Dewaldcruiser

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    Cool Cruiser

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  1. I was on hold last night for 2 hours and then disconnected so I decided to try early this morning. I got through in about 30 minutes. The phone representative said that a batch of FCCs went out yesterday with the wrong amounts. She said that the FCC would be canceled and new ones issued with a week or two. She also told me that my future OBC had been processed. I have seen nothing to indicate that that is true. She gave me a different phone number to take care of that. When I called, the message said they were closed until Monday morning. Lastly, I asked about my refund of the taxes. I was told that they refunded my taxes paid to my TA. Called my TA and they said Royal should not have done that and it would take them at least a week to figure it out. An incredible experience that is still ongoing. The ill will that this whole process has generated will take a very long time to get over.
  2. Got mine today too. Less than half of what they owed my wife and I. Been on hold for 1 1/2 hours with Royal, so I assume that a great many people have similar problems. Getting disillusioned with Royal.
  3. Had one on the Allure a couple of years ago and loved it. Ordered one on the Symphony two months ago and it was overly sweet and not particularly tasty.
  4. Yes, I have Boost Mobile and they do not support wifi calling. Thinking about switching carriers for this reason.
  5. Tough question to answer with any precision since you are dealing with both RCI and your credit card bank. Some banks process refunds quicker than others. I normally see RCI refunds within a week.
  6. Do try their breakfast offerings for something different and delicious.
  7. I've yet to find any hotel in San Juan with free shuttles to the PanAm Pier and I am not aware of any hotel within walking distance of said pier. That said, Uber is pretty reasonable for the Condado Hilton to the pier.
  8. Tried it two years ago and couldn't get it to work. I looked at it recently and saw that there was now a $15 recurring charge if you wanted to store your personal details or to scan your passport info into the app. Doesn't seem worth it for an app that has many reported issues. Bsides, customs has been streamlined over the last couple of years. We breezed through six months ago after our last cruise.
  9. My experience over the last five years is that M&M is less promoted, less attended and less supported than it was ten years ago. Not sure why though.
  10. We are in our 60s and we have always enjoyed the Southern Caribbean. Leave out of San Juan and head to Aruba, Bonaire & Curacao. Some of the best islands in the Caribbean.
  11. On our cruise six months ago on the Freedom, we did not receive an invite in our room. I went to the customer service desk and asked. Eventually, they were able to track down someone who knew the day & time and we just showed up. There were only about ten people there. We heard from someone else a couple of days later that they had also never received their invite. Seems that at least sometimes, the invites are not diligently delivered. If you are sure that there are the requisite twenty people signed up for your cruise and you do not receive you invite, just go to customer service and ask.
  12. There can be some decent deals sometimes. I keep a spreadsheet of the things I want to do through RCI so I know when it's a real sale and when it's hype.
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