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paulh84

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Everything posted by paulh84

  1. The whole crux of the MoveUp system is to maximize revenue so it would be incorrect to definitively say what you initially paid flatly has no bearing on your likelihood of winning a bid. It would make no sense to base it solely on new revenue which is exemplified by lower cabins not being able to bid on upper suites.
  2. No way. The airlines that make money from co-branded cards sell miles to banks but they have passenger volume that is exponentially higher than what Celebrity or RCG carries. The Celebrity card is terrible, even at the proposed bonus. Captain’s Club status has very little value. Despite being Elite, I don’t think we’ve ever actually benefited from one of the perks. The point value is also extremely low. It’s not like an airline where you have potential a free (minus fees) loyalty upgrade from economy to business that saved you $10k on a single flight. That has value. A free scoop gelato or $8 savings on your WiFi package does not.
  3. Sort cruise during March? It’s definitely possible. We skip anything shorter than 7 nights, the months of March, April and President’s Day week. We have been pretty successful in avoiding Spring Breakers, big family groups and the like.
  4. It's no mistake. It says it clear as can be. Celebrity does not offer customer 'tech support'. iPhone 8 and older will not support the iOS 17 and beyond so you will inevitably start losing functionality as your phone ages.
  5. I have never seen the helipad accessed by passengers on E class. Some S class ships can accommodate a light helicopter. The ones marked WINCH ONLY means exactly that. It’s used as the hoist location but no landings. You can see this on Reflection.
  6. Mostly - but the three brands being rolled into one metric adds complexity. Royal Caribbean would be very likely to sail with 3 or more, Celebrity would occasionally (but rarely) sail with 3 or more and Silversea seems very unlikely to sail with 3 or more. Essentially the Royal Caribbean metric would inflate the metric in comparison to the other two brands. But ultimately I don’t think any Celebrity ships are sailing with many empty cabins, especially suites, due to MoveUp awards.
  7. They view demand largely as a result of net yield increase while increasing prices. You can also look at deposits. From 2022 to 2023 they jumped from 4.6 billion to 5.3 billion held. 2018 and 2019 were 3.1 and 3.4 billion. A 70% increase in deposits held compared to a 22% capacity increase from 2018 to now. Occupancy is represented as percentage to account for capacity changes. It took a hit in 2023. For 2017, 2018 and 2019 occupancy was in the 108% range. 2023 was 105.6%. There are a lot of variables there but 3% is not a small number on this scale which speaks to the push to fill more cabins with 3 and 4 people. They have under-realized capacity.
  8. Yes there is.... https://www.celebritycruises.com/guest-terms/united-states-english/ e. Correction of Errors. In the event that a Cruise or CruiseTour is booked but the Cruise Fare listed, quoted or advertised through any website, Carrier sales person, travel agent or any other source is inaccurate or unavailable due to an electronic error, typographical error, human error or any other error causing the Cruise or CruiseTour to be sold, or listed for sale, quoted or advertised, in a quantity or for an amount not intended by Carrier, Carrier reserves the right to correct the erroneous fare by requesting Guest to pay the correct amount intended, re-berthing Guest in other accommodations onboard the Vessel, or by canceling this Agreement in exchange for a full refund. For the avoidance of doubt, in no event shall Carrier be obligated to honor any such booking resulting from the error or otherwise be liable in such circumstances.
  9. If you are just wanting an early check-in time just do it on the app. It takes maybe 10 seconds to select the time then go back and finish later.
  10. It would make more sense if there are actually very few Zeniths booking suites so the impact to the bottom line is more or less unaffected and the complaints are hushed. The reality is when you see comments like "they lost $xxxxx dollars because I went elsewhere" is just not the way it works.
  11. They stopped selling Basic WiFi a la carte several months ago. If you book Cruise Only you cannot purchase Basic. You have to purchase Premium.
  12. The ABBA singalong has got to go. At least they have seemed to back off the Jason Derulo. One thing at a time…
  13. This is totally normal. It's because the bandwidth is geared to prioritize downloads over uploads. That is why the download speed is much faster than upload speed. People spend far more time downloading (ie your website viewing) than they do uploading. To make it more palatable for people to browse and use apps, they pull back the upload speed.
  14. We've been Retreat cruisers more often than not lately and still have two booked. But after all of the yo-yo changes to suites on our recent Ascent cruise (which really was mostly great) we decided to shift gears and try the 298 passenger the Ritz Carlton Evrima next winter. We did book the cheap seats but it's priced similarly to a Celebrity Suite on a E Class. Maybe RC will not live up to my hopes. Maybe it will. But I can't convince myself to spend that kind of money on Celebrity right now.
  15. To be fair they do spell out the limitations clearly..... https://www.celebritycruises.com/things-to-do-onboard/onboard-packages/internet-and-phone-packages There is an error there but it's not pertaining to the limitations. It should state Basic WiFi is not available pre-cruise.
  16. That has no bearing on a service mark or trademark. A registered trademark does not give HAL exclusive control of the term. There are two other companies who also have active service marks on the phrase Have It All.
  17. Celebrity is definitely trying hard to be the jack of all trades. They need to choose a direction and stick with it. But every time they make a change the "loyalists", as they call themselves, don't agree with, they cause hysteria then Celebrity reverts. This is where the disconnect comes in between their marketing and what the actual product is on board. Their target market can be 40-55 year olds all day long. Where they fail is realizing that 40 year old me is a very different customer than my parents were at 40. But as long as they continue to pander the 65, 70, 80+ crowd they will have a tough time bringing in a new crop of repeat younger new customers. We're fine with it largely because we know what to expect but I'm curious how many of the recent new Celebrity customers actually come back.
  18. HAL filed for the service mark (SM) for "Have It All" on February 1st 2024 so they are trying to lock it down. When your email comes from Celebrity and has Celebrity logos all over it I don't see how someone could find it confusing, but... There are many instances of this though. Virgin Voyages for used "All Included" for a while before switching to "Always Included Luxury". Several suite categories have the same name among cruise lines (Celebrity Sky Suites and Princess Sky Suites).
  19. I understand that you're upset but the Terms and Conditions are not there to benefit you. They benefit the business. You can't just make up clauses and stipulations to prove your point. They can do this and you agreed to it. If you want to argue it you need to do it from a customer service perspective not from a document that is not in your favor. MoveUp T&C's: General Terms By submitting an Offer, Guest agrees to the terms and conditions of this Program. Offer to participate in the Program is non-transferable and applies only to the Guest and booking identified in the email invitation. Any promotions associated with the original booking will remain in effect. The Upgrade will not be eligible to receive any promotions or benefits that are applicable to the stateroom had it been originally booked at that stateroom category. Each offer is considered on an individual Offer basis, meaning that Celebrity may not invite or accept Offers of staterooms traveling together. If bookings that are traveling together are upgraded, Celebrity does not guarantee that the upgraded staterooms will be close together. The terms and conditions of your original cruise booking will remain in effect following the acceptance of an Offer or if an Offer is not accepted. This includes terms and conditions pertaining to cancellation, penalties, changes, the Captain’s Club program. Accepted offers will earn Captain’s Club points at the original stateroom category purchased, and not the category of the upgraded stateroom. Upgrade does not include any additional promotions. If you purchase an Upgrade Celebrity Cruises cannot guarantee a specific cabin number assignment within the upgraded category. Your cabin number will depend on space availability. Celebrity reserves the right to modify and change these Terms and Conditions in its sole discretion at any time without notice. These Terms and Conditions apply in conjunction with Celebrity’s cruise ticket contract, website terms of use, privacy policy, all of which are incorporated into and form a part of these Terms and Conditions. Celebrity reserves the right to cancel the Offer at any time, correct any errors, inaccuracies or omissions, and change or update fares, fees and surcharges at any time without prior notice. ©2020 Celebrity Cruises. Ships’ registry: Malta and Ecuador. Guest ticket contract: e. Correction of Errors. In the event that a Cruise or CruiseTour is booked but the Cruise Fare listed, quoted or advertised through any website, Carrier sales person, travel agent or any other source is inaccurate or unavailable due to an electronic error, typographical error, human error or any other error causing the Cruise or CruiseTour to be sold, or listed for sale, quoted or advertised, in a quantity or for an amount not intended by Carrier, Carrier reserves the right to correct the erroneous fare by requesting Guest to pay the correct amount intended, re-berthing Guest in other accommodations onboard the Vessel, or by canceling this Agreement in exchange for a full refund. For the avoidance of doubt, in no event shall Carrier be obligated to honor any such booking resulting from the error or otherwise be liable in such circumstances.
  20. Again, you also have a choice in how you present yourself and your issue. Choosing to avoid name calling and self-created stories will go a lot further. When you have obviously just made up elements of the story you will not be taken seriously.
  21. HAL and Celebrity - and MSC to some extent have been using nearly identical graphics and colors for quite a while. This is the landing page for both lines this morning. Celebrity HAL
  22. Since there have been some creative WAG assumptions that are morphed into "fact", name calling, referencing T&C's that do not exist (those are for the cruise line's protection, not yours, they will win that battle) and now the promise to seek out whoever is the person in this cabin, I do not think your complain will garner any more attention from Celebrity. Certainly not at the executive level. If you want the actual Terms and Conditions General Terms By submitting an Offer, Guest agrees to the terms and conditions of this Program. Offer to participate in the Program is non-transferable and applies only to the Guest and booking identified in the email invitation. Any promotions associated with the original booking will remain in effect. The Upgrade will not be eligible to receive any promotions or benefits that are applicable to the stateroom had it been originally booked at that stateroom category. Each offer is considered on an individual Offer basis, meaning that Celebrity may not invite or accept Offers of staterooms traveling together. If bookings that are traveling together are upgraded, Celebrity does not guarantee that the upgraded staterooms will be close together. The terms and conditions of your original cruise booking will remain in effect following the acceptance of an Offer or if an Offer is not accepted. This includes terms and conditions pertaining to cancellation, penalties, changes, the Captain’s Club program. Accepted offers will earn Captain’s Club points at the original stateroom category purchased, and not the category of the upgraded stateroom. Upgrade does not include any additional promotions. If you purchase an Upgrade Celebrity Cruises cannot guarantee a specific cabin number assignment within the upgraded category. Your cabin number will depend on space availability. Celebrity reserves the right to modify and change these Terms and Conditions in its sole discretion at any time without notice. These Terms and Conditions apply in conjunction with Celebrity’s cruise ticket contract, website terms of use, privacy policy, all of which are incorporated into and form a part of these Terms and Conditions. Celebrity reserves the right to cancel the Offer at any time, correct any errors, inaccuracies or omissions, and change or update fares, fees and surcharges at any time without prior notice. ©2020 Celebrity Cruises. Ships’ registry: Malta and Ecuador.
  23. I have a few semi professional headshots that I've used since the self upload option became available and they have never retaken the photo. My passport photo is horrible as many are. I could see why they would retake them if it's anything like mine.
  24. Read the fine print..... *St Patrick's Day (“Offer”) is available on March 17, 2024 until 11:59 PM EST (“Offer Period”) to guests booked on select sailings departing March 21 – All of open 2024, excluding Celebrity Beyond June 23rd, charter sailings and holiday sailings (“Offer Cruise”) and provides up to 25% savings off the onboard purchase price of new purchases of select goods and services in the following categories: Shore Excursions, Drinks Products, Specialty Dining, Private Experiences (available on Celebrity Ascent only), Wi-Fi, Gifts & Gear, and Photo. Offer availability and savings amount varies by product, ship, and length of sailing. Prices shown in all currencies include Offer savings. Prices shown in the following currencies also include taxes, fees, and other charges: GBP, SGD, CNY, HKD, AUD, NZD, EUR, SEK, DKK and NOK. Additional fees may apply to booking changes or cancellations. Offer is non-transferable and cannot be combined with Captain Club discounts or any other offer or promotion. Offer is subject to availability and change without notice and may be withdrawn at any time. Celebrity reserves the right to correct any errors, inaccuracies, or omissions, and change or update prices, fees and surcharges at any time without prior notice. Refer to https://www.celebritycruises.com/account/signin for full offer terms and conditions.
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