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TxKroozer

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About TxKroozer

  • Rank
    Cool Cruiser

About Me

  • Location
    Comfort, Texas
  • Interests
    Golf & Traveling
  • Favorite Cruise Line(s)
    Royal Caribbean
  • Favorite Cruise Destination Or Port of Call
    All of them

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  1. Hence why we booked 5night/4night/5night as B2B2B with $300 per cruise plus Travel Agent provides $50 per as well.
  2. True, but show me a 10-14 day cruise offering $1,000 OBC with Drink Package and Prepaid Tips for under $2,500 for two in Oceanview Room
  3. We have over 60 cruises under the belt. We have done Panama Canal, TransPacific, Transatlantic, Australia, Southern Caribbean, Eastern, Western, etal. We’ve done Norway, British Isles, Mediterranean and more. We don’t cruise for destination that much anymore. We wanted to see Key West and cruise longer than 5 or 7 days. The price was hard to pass with the Perks they offered. They agreed to switch me to B2B Equinox but still working out details.
  4. Celebrity has agreed to switch us to Equinox for B2B in January. Awaiting final details to be worked out with Travel Agent. More details later.
  5. Our easiest resolution would have been to shift sail dates as well but Celebrity has previously set up so many Charters for the Infinity there weren’t three consecutive cruises to shift too. You may find two. We now question even opting for two consecutive Infinity cruises this far out as they are still likely to cancel one of them for another Charter.
  6. A statement within the notice of cancellation letter they agree to reimburse for up to $150 in airline fees domestic and $200 international. So unless your tickets are refundable you may not be wholly covered.
  7. I do appreciate your perspective, however if you open your eyes a bit to understand the impetus for booking a cruise is based upon an “offer” the cruise line makes. Once you book you are locking in a contract to pay. Yes the cruise line can cancel the cruise but not your individual contract. You can if abiding by their rules cancel your cruise but nowadays not without harm as most good deals came with non refundable deposits. It’s a win win for them not the consumer.
  8. Thank You for your post. I decided to forgo waiting on my Travel Agent to resolve and took actions on my own contacting the Celebrity Reaccomodation Dept myself. I feel my Travel Agent is doing the same but I wanted them to hear direct from me. The person I spoke with listened well, heard my suggestions for an equitable resolution and what my limits were and agreed to reach out to their Revenue Dept. it would appear Revenue might be making decisions based on numbers and not emotions and is not factoring the loss or gain in goodwill an equitable but not according to rules would be. Still awaiting the results of Revenue Dept. i am not sure Celebrity is taking into consideration the cost of losing or replacing a Loyal customer.
  9. Thanks for all the offered of replacement cruises. Replacements are not the same as Celebrity allowing me to move to another of their cruises. A replacement cruise in another line doesn’t come close to the onboard Perks obtained in original Celebrity Booking. They gave me OBC, Drink Package, Prepaid Tips, Internet, for Oceanview. To get these Perks I have to stay on Celebrity which no longer is offering those perks on cruises as they have changed their pricing models.
  10. No airlines booked yet so only have deposits paid to get back if I cancel. The frustration is getting Celebrity to agree to a lateral or degraded class and maintain onboard benefits. They did it before and Travel Agent negotiated. Now same Travel Agent is not getting support from Celebrity. Canceling all and rebooking will be our only option and NOT ON CELEBRITY. Their enticing everyone to pay their higher fares to get the Perks they offer will leave you hard to get comparable onboard benefits. It’s why they offer them and build it into cruise price. Ala Carte adding on Perks costs more. i just hate the way Celebrity Charters a ship out from under thousands of signed up cruisers. Their cruise contract allows them to cancel on you at anytime with no recourse.
  11. Celebrity sent letter to our Travel Agent who email the same to us. Then the saga of resolution started. Last year they did exactly what you thought was a fair resolution. This year they are playing hard ball. It isn’t fair to book cruise early lock in fare and come to get bumper facing much higher fares to rebook and even lose benefits since they have changed promotions. We have now learned DONT CRUISE CELEBRITY and more important Infinity short cruises.
  12. I suggested the same, replace 3 cruises on Infinity total 14 days with 2 cruises on Equinox total 14 days. Price for Oceanview on Equinox was $2,000 more than what I paid for the three Infinity. I won’t pay that. Inside was only $200 more which I would be agreeable to pay if they extended same perks they agreed to on Infinity cruises. So far it seems Celebrity isn’t agreeable to do this.
  13. Thanks. If I had only one cruise booked it would be fine, but we book multiple sequential cruises and it causes a mess. Preserving pricing from when we book to time when we have to rebook after charter costs more as rates have gone up.
  14. Infinity - January 9, 2020 - 4 Night
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