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white_bear

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About white_bear

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    Cool Cruiser

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    UK

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  1. I have just been into "my orders" to cancel excursions on our 31 May cruise which is unlikely to happen. Have also received email stating that the refund will be applied as 110% OBC on future cruise(s) and "click here" for refund instead. Nothing happens with "click here". As previously mentioned, the FAQs on the page clearly state (as do P&O Ts and Cs) that excursions will be refunded to the card used to make the purchase - no mention of 110% OBC!
  2. I see that Spirit of Discovery cruises are now suspended until 1 June 2020.
  3. We are on Aurora, awaiting disembarkation - following our North Sea cruise (!) Although all Norway ports were closed, as far as we are aware, everyone is healthy. The next cruise, R004, due to go on 23 March, is cancelled. Other than that, we don't know what is happening to the ship other than they are doing an intensive spring clean.
  4. We embarked Aurora today. Longer-than-usual health form and our temperatures were checked. Other than that, embarkation pretty much as usual - we had done the online check in, so credit card details already provided and passport photo was copied for the ship. Less than 20 minutes from taxi to ship. It remains to be seen how full the ship is.
  5. The new system is ghastly. The old CP was a bit clunky, but it worked! Difficult to find/compare shore excursions - for our cruise, these are not listed by port, but by "theme" - eg adventure, culture and so on. Our next cruise (Northern Lights) only has 4 ports, so it was manageable (just), but I don't know how we will get on with a longer cruise.
  6. We're on the Christmas cruise and are also waiting to see some proper reports from the Antarctic voyages. It would be good to believe the two 5 star reviews but I am viewing them with some scepticism (and indeed the recent one in the Sunday Times travel section) as that particular trip was the "christening" one, with journos on board who were "guests" of Hurtigruten. We had a great trip to the Antarctic, some time ago, on Midnatsol, which coped fine with a similar number of people on board. Just hoping that the experience of those expedition team has been transferred across to Roald Amundsen,
  7. B243 is not a good cabin. Opposite the room service galley and gets noise from there (via the ducts in the ceiling) from about 4am.
  8. Thanks so much for this info. I had originally emailed Carnival UK (who I apply to when cruising with P&O) and they gave me the standard info about fax/snail mail to Seattle. So I phoned as you suggest and they confirmed that email with copy of share cert would be fine. Shareholder credit was applied very quickly.
  9. Best to bring your own detergent. When we have seen the capsules on sale, they have been expensive.
  10. Bonne Maman marmalade in the MDR, but it often seems as if it is being rationed. Interestingly, we discovered on a recent cruise on Arcadia that room service breakfast now had the "proper" preserves rather than the ghastly plastic stuff that used to appear on the tray.
  11. The key thing here is that we (passengers) need to be able to choose whether or not to have these announcements in the cabin. Some other cruise lines give you the choice of having the TV on a specified channel which picks up all the public announcements. Perhaps this is one of the teething issues which still need to be sorted out with the TV system (along with things like being able to view your account).
  12. We noticed this as well (but also forgot to mention it). Saga are not the only line to do this, though - Hurtigruten cruise cards not only show cabin number, but also DOB and passport number (!) - at least, they did this time last year.
  13. We're on the 10 October Arcadia as well and haven't had a booklet, which we are pretty fed up about, as we like browsing the excursion info etc and its also interesting to look back at. (We booked Select fare and hadn't ticked the opt-out box on the cruise personaliser.) Had a moan to ourTA and they contacted P&O on our behalf (getting the same answer - ie no booklet). This will definitely go on our post-cruise questionnaire as a big minus.
  14. No problems with credit card reader when we were on board. The only thing that was a bit strange was that you had to go to Reception to register the card; unclear what happened if you didn't do this!
  15. We esperienced the escort-to-cabin on the mini-cruise 1-5 September. Very good introduction to the ship.
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