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alexandria

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About alexandria

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  1. Thanks. And in the meantime, DW and I had flights for a holiday trip to visit family which were cancelled by the airline last week. We requested a refund and received it in full in seven (7) days. As you can imagine, the airline gave us a positive refund experience, Silversea, a negative refund experience. Like many consumers, I am loyal to those companies that treat us well...
  2. Considering that this change is for 2022/2023, it is hardly impressive. It is just a marketing ploy with a shiny brochure which obscures the fact that prices are increasing to cover those "included" benefits and provide increased profits on top of the actual costs of those benefits. In the meantime, those who book a cruise are still bound by the Silversea cruise contract which HAS NOT been modified since the COVID cruise recommendations. As a result, those who are denied boarding or disembarked assume the full risk of loss as the cruise contract provides that no refund, credit or
  3. Was that the language used in the Silversea email notifying you about your cruise or a term used by your TA or cruise consultant?
  4. Received my refund, fifty-four (54) days after my request when Silversea cancelled our cruise. The credit was transmitted by Silversea to my card issuer fifty-three (53) days after request, it posted to my card the following day.
  5. Note this provision in the CDC conditional sail order: "The cruise ship operator must not sail or offer to sail on an itinerary longer than 7 days." How many Silversea itineraries involving a US embarkation, disembarkation, or port of call are seven (7) days or less?
  6. Note this provision in the CDC conditional sail order: "The cruise ship operator must not sail or offer to sail on an itinerary longer than 7 days." How many Silversea itineraries involving a US embarkation, disembarkation, or port of call are seven (7) days or less?
  7. Are you talking about the COVID "shakedown" cruises with only RCCL staff on board to test the protocols? Otherwise, what makes you think that Silversea will have any cruises this year (other than the Saudi charter of the Spirit as mentioned)??
  8. Silversea has cancelled all remaining 2020 sailings. I won't be surprised if by the end of November, we see cancellations of the January 2021 sailings. Here is the revised schedule: Silver Spirit: • SL210104022 - Silver Spirit will set sail on January 4, 2021 Silver Muse: • SM210105014 - From January 5, 2021, Silver Muse will resume sailing Silver Moon: • MO210107016 - Silver Moon will set sail on January 7, 2021 Silver Shadow: • SS210108010 - Silver Shadow will commence service once agai
  9. Silversea cancelled all December sailings.
  10. Silversea has cancelled all remaining 2020 sailings. I won't be surprised if by the end of November, we see cancellations of the January 2021 sailings. Here is the revised schedule: Silver Spirit: • SL210104022 - Silver Spirit will set sail on January 4, 2021 Silver Muse: • SM210105014 - From January 5, 2021, Silver Muse will resume sailing Silver Moon: • MO210107016 - Silver Moon will set sail on January 7, 2021 Silver Shadow: • SS210108010 - Silver Shadow will commence service once again from January 8, 2021
  11. Sorry but I don't have any input, just a question. Is there some advantage or reason to book direct with the cruise line and then transfer the booking to your travel agent?
  12. Glad it was finally resolved for you. As far as AMEX sending you a check, that is standard practice when a cardholder has a significant credit. Frankly, it is better for you as you can spend the money as you need, whether in cash, check or a credit card of your choosing. Otherwise, you'd be stuck having to use your AMEX to access those funds. Hope your husband's medical condition improves. I do agree with Mrs. Waldo that it is always advisable to have a significant "rainy day" fund for expenses that may be unforeseen. Many financial planners recommend three to six months of ex
  13. As far as US law is concerned, it doesn't matter. The clock begins running when Silversea cancels the booking (or when it accepts a passenger-initiated cancellation). The applicable language reads "When a creditor other than the card issuer accepts the return of property or forgives a debt for services that is to be reflected as a credit to the consumer's credit card account, that creditor shall, within 7 business days from accepting the return or forgiving the debt, transmit a credit statement to the card issuer through the card issuer's normal channels for credit statements." T
  14. I agree that is a very important question that has not been clearly answered by SIlversea or RCCL. While the standard terms and conditions of the passage contract provide that those denied boarding or disembarked early are entitled to no compensation, refund, FCC or other relief, I believe that Silversea and RCCL have an obligation to clearly and transparently answer the simple question you pose: If a passenger is denied boarding or disembarked early, will they receive a refund and if so, will it be a cash refund or FCC? It is troubling that SIlversea and RCCL continu
  15. That is certainly a possibility, but the recent move by RCCL to raise $1 billion in cash by offering $500 million in common stock and $500 million in senior convertible notes does not signal that. Considering that the 125% FCC and 110% FCC doesn't do much to reduce their bottom line for each sailing (after all, the slightly upgraded stateroom category you could get with the added FCC costs Silversea nothing extra and even booking a slightly longer (or more exotic) itinerary doesn't add much to the per stateroom cost incurred by Silversea. On the other hand, Silversea committed to
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