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  1. Regarding the water in stainless steel bottles my husband and I both thought it was awful on our last HAL cruise in Feb. 2020. We had the drink package but had to purchase the glass bottles of Aqua Panna because water bottles over 500ml are not part of the package. In the past we have carried water on to get started. Purchased Evian after that. This will be more difficult to do with the new perimeters. I’ve been researching boxed spring water and plan to purchase and give it a try. Even if we like it the amount/volume permitted to be brought on is limited. Our next cruise is Dec.1 on t
  2. Kazu/Jacqui We are on the following: December 1-12 Rotterdam 11 night Southern Caribbean Thank you, BaltimoreCruise
  3. I have one thought on not seeing the doubled amount in your account. The HAL rep. told me yesterday that our doubled deposit for the cancelled cruise would be split between the two of us. Is it possible that the other half of your deposit is under another account/mariner number/name?
  4. I was on the telephone with my big box TA and HAL earlier today working on this issue. Our Great Alaskan Explorer cruise (9/21) on the Maasdam was cancelled by HAL. I confirmed that all of the money that was paid on the cruise to date will be doubled as a FCC (not just the initial deposit). I used a FCD when i initially booked and added the March, 2020 DH Promo. I also had other dollars credited from a cancelled air reservation. I booked a new cruise today. I had to pay a new deposit (I used another FCD that I had). The FCC will not be available for some time. It could be a couple of
  5. I agree with Sue from Canada. Sunshine! We first met Sunshine on the Veendam in January in the MIX Bar where she was an assistant. We were delighted to see her again in February, 2020 on the Nieuw Statendam in the Tamarind Bar. We were fortunate that she saw us on our first evening on the ship dining in Tamarind. She is a very talented bartender and a warm and friendly person. BaltimoreCruise
  6. An update. I was on the phone with the TA for over one hour as she worked with HAL. In the end, the TA rep and the HAL rep agreed that the HAL rep would call its air flight department when they opened to continue the discussion. I remained on the phone with the TA going back and forth. In the end, I was able to recoup a portion of the air fare that I paid, less cancellation fees of $144.92 per person. This could have been a case of the HAL rep not knowing the rules of cancellation. I don't think it was a special deviation of compensation case, at least it was not presented to me that way
  7. I am currently on the phone with my big box TA. I'm cancelling an existing 14 night cruise to Alaska scheduled for September 2020 and rebooking the "same" cruise for September 2021. In the process I've learned that when I booked my air online with FE and paid, that the fare became non-refundable. I specifically booked a flexible fare. I should have done a better job reading the fine print. I thought I had until my cruise booking cancellation date to cancel and that the air would be refundable. A hard lesson for a novice FE user. Has anyone experienced this issue? Did you have any luck w
  8. If I'm on the wrong part of the Boards please direct me to the correct Board. We are scheduled for a September 2020 Great Alaskan Explorer cruise on the Maasdam. I'm just now looking into flights from Baltimore to Vancouver. I've checked the airline sites and Flight Ease. Flight Ease has great prices and a decent flight selection, but I'm not certain how to proceed. When I select Flex fares, then go to select a seat, there are no seats available. Is this because they get assigned later by the airline? Maybe when we pay the full cruise fare? Can I upgrade the seats using Flight Ease so th
  9. This may or may not be helpful information as I’ve never booked on board and prefer to purchase FCDs. I’m just off the NS today. I stopped at the FC office to have a currently booked refundable cruise fared with the View and Veranda promotion. I am unhappy with a change to the SBP and wanted to assess if my current booking is still worth the money. The FC office could not price the cruise at a new fare because he needed to use my Mariner number and that his system would not permit the exercise as it does not permit a double booking. I’ll work on this when I return home. BaltimoreCruis
  10. We are currently on the NS and having a wonderful time. We have been advised by a couple of beverage staff that the 1L bottles of spring water are not included in the SBP. The cost is well below the $11 limit. Prior to revising our reservation to include the SBP our analysis included our spring water consumption. During our previous cruises the large bottles of Evian were included in the SBP. Where did I miss this information? I plan to stop by Guest Services and inquire. BaltimoreCruise
  11. Thank you for this post. Last year on the Veendam in January there were only a couple of sightings of the dairy alternative coconut milk or oat milk in the Lido. I could not get either of these in the Explorations coffee bar. I hope at least one of these two alternatives are available on the Nieuw Statendam beginning this Sunday. BaltimoreCruise
  12. We have purchased the unlimited laundry package on many of our cruises and it works well for us and will do so again next week. With the package, can we send out items to just be pressed and not laundered? Thank you. BaltimoreCruise
  13. Alberta Quilter, Thank you for posting about the dinner. Do you recall if the menu is available upon boarding? BaltimoreCruise
  14. Has anyone recently attended the Aficionado Dinner on the Nieuw Statendam? We sail in less than two weeks and the dinner just came to my attention. I could not find detail on the HAL site. Would love to hear your experiences. Thank you. BaltimoreCruise
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