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Everything posted by erllje

  1. I posted the OP and maybe 5 people tried to give me their reason which I appreciate. The other 372 replies were a waste of time. I guess this was not a good idea on my half.
  2. I’m the OP and after 4 pages of posts not one person even attempted to give me an answer to my question. Everyone goes off on their only platform. If someone could take a stab at my question I would appreciate it. Why do they take the drink package away when you put your 2 children age 10 and 8 in your cabin?
  3. I think it is good for any one that has a VIFP number. It is code RU2, sure it has exceptions but I just can’t come up with a reason why they take it away for taken your family?
  4. I received an email which I’m sure many have from Carnival giving the drink package if you are a VIFP. We decided to take the family and called Carnival and requested 3 balcony cabins for 6 adults and 6 children aged 7-16. We told her the cruise we wanted and got everything we wanted except the drink package. I asked why we didn’t get the drink package and she informed us because it is only for cabins with double occupancy, so even if they are children under 21 you lose the perk. I don’t understand why Carnival would do this, you take an extra 6 people and it seems you get penalized. What are your thoughts why they would do this.
  5. We were denied boarding after we had a 1 hour layover in Hong Kong. We flew to Singapore on January 30th for a Celebrity Cruise leaving February 1st, on January 31 we received an email saying anyone who transited through Hong Kong would be denied boarding. We purchased this trip as a package and our TA said since we used the air we would not be reimbursed for that or our hotels. Were talking almost $2500 that we thing Celebrity should give us back. We did get a full refund plus a 50% FCC. We have filed a claim with insurance for interruption but not heard anything yet.
  6. Has anyone that was denied boarding once you arrived at the port city filed a claim with insurance for refund of flight and hotel. If you have, could you let me know where it stands and if you have heard back from them. No offense but I would appreciate if only those denied boarding response to this post.
  7. I feel since they denied us boarding when we were already in port Celebrity was willing to throw our money around!
  8. I goggled Elliott Advocacy Group. Thanks for the info, I may need it.
  9. I don’t get where your coming from on I would have to have taken those flights either way. If we would of had two days notice we could have switched to flights not going to Hong Kong. Can you tell me what the Elliott Advocacy Group is.
  10. No, we left Singapore Saturday 2/1 at 6:30 PM and got home at 11:00 AM Sunday after 4 flights and 36 of flying and sitting in airports. Our fight that our TA arranged for us home was back though Hong Kong where we didn’t change planes but required us to exit the plane and go though security which was the same way coming but this time going home they took our temperature. When we arrived in SFO it was same as normal, just went though customs and on to our next gate. I don’t know what would have happened if 1 of us would of had a temperature in Hong Kong. We keep thinking that Celebrity will step up and cover the cost of our flights like Princesses has.
  11. Plus we would have change flights not going to Hong Kong
  12. Then insurance kicks in, they say since we use the flights we are entitled to no compensation
  13. We were in Singapore when they decided to deny us boarding and our flight was though Hong Kong.
  14. What I meant about being booted from our hotel was our flight out was not till 6:30PM we asked for a late check out but didn’t receive. We will get a refund from Celebrity for the cruise but we will not be reimbursed for airfare which was $2498.13. I feel since they waited to the last minute to deny us boarding they should reimburse us for flights.
  15. Our TA said that since we used the flights and hotels insurance will not cover that part. X is giving us a full refund on cruise only, we feel that X should refund our flights since they didn’t notify us before we flew out.
  16. What did they get right? After all they denied us boarding February 1st in Singapore because our flight came thought Hong Kong. Now out $4000 for flight and hotels. It might be fine for those with future cruises.
  17. 4 of us were denied boarding the Celebrity Millennium February 1st because celebrity decided to deny anyone who transited though Hong Kong. We arrived in Singapore Thursday afternoon and received an email Friday from Celebrity saying we were not allow to board Saturday. We were booted out of our hotel and headed back to the airport for our 36 hour trip home. Everything was booked though our TA, so when we contacted them today they said we would receive only what the cruise cost. We have over $8000 tied up in this trip including airfare and hotel, they said since we took the flight and the stay in the hotel we would not get that money back. We have insurance so my thinking is they would pay but I don’t know. So my question is if anyone else has experienced this can you let me know how it came out.
  18. Unfortunately my DW and two friends were denied boarding on the Millennium on February 1 in Singapore because we had a 1 hour layover in Hong Kong. We never changed planes or seats but were required to exit and go though security. It’s seems to me if you are going to try and contain this virus you would just keep people in place. My question is why doesn’t Celebrity have a 24 hour emergency phone number, what about older folks without internet access. I emailed my TA as soon as I saw the email from Celebrity and she knew nothing about it, and when there is a 13 hour time difference it’s hard to get a quick answer. So after more than 24 hours of travel to get to Singapore arriving at 2:00 PM on Thursday and flying back home less than 48 hours later with 4 flights and 34 hours later getting home. On top of this they put us back though Hong Kong where we didn’t change planes again but made up get off and this time took our temperature and back though security and back on the plane. People are saying it takes time to change itineraries, well it takes us longer to get ready and get there then it takes then to change itineraries. I do have insurance but I feel X should give a little more than a refund just for goodwill. How many people are going to spend over 58 hours to go to Singapore for 2 days. My only other pet peeve is Singapore had more confirmed cases than Hong Kong at the time.
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