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About mktresearcher

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    Cool Cruiser
  1. Agreed. I'm a one-cruise veteran who had smooth sailing on my ship. And to top it off, I actually liked the sea days better, so I probably wouldn't care that much if a stop got canceled. I just find it interesting that the cruise lines have developed a culture where the passengers willingly take all of the risk of weather or emergencies. That's got to be pretty rare in the modern world, where a customer says, "Here, I'll pay you, and hey, if it turns out that there's bad weather and you can't give me what I paid for, that's my problem, not yours." I can't think of another industry that successfully operates that way. For example, think about what happens when a baseball game gets rained out, or a flight gets canceled due to weather. And yes, I realize that a day at sea has a cost, and that some value is obtained from that, even if it's not a day in port. What I'm probably not communicating very well is that the market likely values a day in port much higher than a day at sea, and I suspect that the cruise lines charge for a day in port accordingly. Correct me if I'm wrong (and I may indeed be wrong), but is an 8 day cruise with no stops only $50 less than an 8 day cruise with 2 stops? If the difference is larger, then that is the actual value of the port stop, not just the port fees.
  2. As someone else mentioned earlier, this thread is linked on the front page of Foxnews.com. Apparently, it must be easy to register, so people do so to comment. I've had an account here for a couple of years, but hadn't visited the site in a year or so. I logged back in to comment. On a separate point, I think there are three issues, and only one appears to be a point of disagreement for the most part. Issue 1 - I don't think anyone is saying the captain did the wrong thing by skipping the port for a medical emergency. Everyone is in agreement there. Issue 2 - I don't think anyone is saying the captain did the wrong thing by kicking a disruptive person off the ship. I say that with a little trepidation because I think a person should have the right to complain if they're getting a raw deal, but the bottom line is, if the guy was ruining the trip for others because he wasn't following the proper complaint channels, then yeah, kick him off. It's the captain's call 100 percent. Issue 3 - This is the issue where some people (including myself) spoke up, and I don't see it being addressed by the defenders of the cruise line. Is a $25 refund a fair refund? I would argue that the refund should be the amount that the cruise line charges to add the stop to the itinerary. If it's really only $25 per person, then it's fair, but I suspect that the passengers paid a lot more than $25 for the purchase of that stop. To a great extent, the cruise line is transferring risk to the passengers, when the cruise line should reasonably absorb some risk itself as a business. I would propose it another way. If you bought a 100-day round-the-world cruise for $50,000, and it was advertised as having 50 stops, how would you feel if the cruise line eliminated all of the stops and just steamed around the world non-stop? If you would be perfectly content to get a credit of $1,250 (50 ports x $25) on your $50,000, then the $25 refund is fair. If you think more of a refund is in order, then you agree in theory that there's some point at which a trip is "ruined" by having port cancellations, and the damage is more than $25 per port. I'm not defending the guy's actions and I'm not attacking the captain. I just know that when I saw the $25 refund mentioned in the Fox News article, I thought, "Wow, that's a pretty cheapskate move by the cruise line."
  3. While I have no experience or information to argue about the captain's decision or whether the guy was unreasonable, I have to agree that a $25 refund tells me that Carnival is a cheapskate operation that I would think twice about using. If you had to assign a value to each element of the cruise: a day at sea, a day in port, etc., would a stop really be valued at only $25? I'd be willing to bet that a cruise with 10 days at sea is not a mere $50 cheaper than a cruise with 8 days at sea and two stops. The passengers should've been refunded a fair amount of money, not a token.
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