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Eric2005

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  1. I called the US number today. Was on hold for 23 minutes. Maybe my complaints helped. I was told that they have been flooded with calls due to cancelling sailings through November.
  2. Update: I called Cunard in the UK and explained that it's not possible to reach Cunard in the US. I asked that the UK office notify Cunard that it's not possible to get through to their customer service people in the US. Seems that any changes can only be made in the US if that is where the ticket was purchased.
  3. Thanks. Just sent an email. Will let you know what happens.
  4. I've tried for the last two weeks to reach Cunard through their 800 number. You get put on hold indefinitely. I've waited up to an hour. WHAT's going on? How can I contact them? This is outrageous !
  5. Thanks I'll call Carnival. Tried again today - on the line for half an hour. No answer. Outrageous!
  6. Let me add that you get the recorded message that you spoke of but then no-one ever answers. I've tried many days.
  7. The line is not dead - there is just NO answer. I waited one hour yesterday. They just never pick up. It's terrible -- and what does someone do if they want to cancel? They could pass the deadline and lose their deposit.
  8. Nobody at the US number answers. I guess they've dramatically cut staff. What a problem if you have to cancel and face a deadline. You could lose your deposit as you can't get through.
  9. I have called repeatedly to Cunard's 800 number. A recorded message says they appreciate their loyal customers. They ask you to wait then the line just goes dead.....Is there another number I can use?
  10. Since I'm not sailing until 2022 I have until the end of December to ask for my deposit back. I hope that by then health conditions will not require masks and social distancing however I am not counting on it. Three sittings in Britannia means rushing diners through their meals. Not for me. If everyone has to be distanced a meter from the next person (how is this possible?) there can be little conversation - a lot of Cunarders are hard-of-hearing to begin with. If I have to wear a mask all day long I'd rather another type of holiday that affords me more freedom.
  11. An agent told me the same. Personally I don't want to sail if we are still in this crisis. A rushed dinner, masks etc will make the trip unpleasant.
  12. I understand that Cunard are considering three dinner sittings. That would mean a rushed meal, especially for those of us who take our time to eat. I understand the safety issue and the need for social distancing but I wonder if once such a plan is implemented it will stay in place after the Covid crisis is over.
  13. Just checked trans-Atlantic fares late 2021 and April 2022. Dramatic increases. Though I am a Cunard enthusiast, I can't justify the new prices, especially in such an uncertain environment. We have no idea how this virus is going to play out. A vaccine may be only 50% or less effective and it may not even be safe (consider what happened in the US in 1976). I read the other day that for those 70+ 20% efficacy is likely. I don't want to spend a lot to have to wear a mask all day and be socially distanced from everyone. If that's what's needed to be safe I'd rather do something else.
  14. Some people may be willing to pay 25% more to wear masks and sit alone or with their travel companion in a dining room and possibly be rushed through dinner because they need three sittings in order to observe social distancing; others will prefer to wait it out until a real normal returns, not a "new normal' which is a euphemism for an unpleasant way of life. And then there is the risk of a shipboard infection, a quarantine and a repetition of what happened to the Diamond Princess and other ships. Time will tell how much people are willing to put up with.
  15. It amazes me how unrealistic people can be. Do they think this virus is just going to vanish? And even if ships sail, are passengers going to enjoy wearing masks all day long and 'social distancing'? I originally posted about Cunard and I'm only interested in transatlantic voyages. What I most like on Queen Mary 2 is the traditional style, dinners at a set hour with the same table mates, the lectures, classical concerts and the general quiet of the ship. How can Cunard continue with group tables under these conditions? How are they going to attract quality speakers willing to sail? Abo
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