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flyboy88

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  • Posts

    86
  • Joined

About Me

  • Location
    Toronto
  • Interests
    Travel
  • Favorite Cruise Line(s)
    Princess
  • Favorite Cruise Destination Or Port of Call
    St.Thomas

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Cool Cruiser (2/15)

  1. For something outside of their control, the $50usd obc is a nice gesture.
  2. Last year I emailed Guest Relations and John Padgett my suggestions for revamping the Captain Circle Program to become what I believe would be industry-leading. I received a generic thank you for your feedback response. Recently I shared my ideas in a comment on a Princess Facebook group and realized I was not alone, and decided I would share it here due to the wider reach and opportunities to discuss. Maybe, just maybe someone in Santa Clarita will take the idea and run with it. 🙂 Since the introduction of the Plus and Premier packages, benefits within the Platinum and Elite levels have become redundant resulting in a devaluation of loyalty benefits. For example, if you have either of the packages, the 50% off Medallion Net Package, and Mini Bar setup becomes unnecessary. Princess began the evolution of redefining their brand with the introduction of Ocean Medallions, MedallionNet, high-quality production shows, and further development of their mobile app. While the Princess app is far from perfect, overall it has changed the way we cruise and interact onboard the Princess fleet; from selecting arrival times, making dinner/spa reservations months in advance, and chatting/tracking shipmates, to the very popular OceanNow… how many cruise lines allow you to order whatever you want, whenever you want, to wherever you are on the ship… okay, almost wherever, to my knowledge toilets are off limits. haha Their evolution continues through marketing campaigns after the covid shutdown attempting to showcase themselves to a younger demographic. This was prevalent when they partnered with TV networks in the US and Australia to premiere ‘The Real Love Boat’, featuring the types of guests historically found on Celebrity and Royal Caribbean ships, and continue this image in recent commercials and print ads. Last year they even had a ‘Kids Sail Free’ promotion to attract and steal market share from the cruise lines known to cater more towards families. 2024 will bring a huge milestone in this evolution of the brand with the highly anticipated launch of Sun Princess, the first in a series of Sphere Class ships. While a lot of loyal Princess cruisers might not love the bigger ships, what is obvious based on what they have shared so far is these ships are built for the demographic of guests Princess wants to be a part of their future. All this change and growth of the brand begs one big question… Is the Captain Circle Loyalty Program sailing in the wake of the future? Guests and their cruise experiences are all different, so I envision a future where Captain Circle benefits are customizable to focus on what is important to each guest while acknowledging and encouraging loyalty. Considering how much of our Princess vacations are preplanned via the Princess app, there is no reason such changes couldn’t be implemented. Instead of offering things like ‘deluxe canapé selection on formal nights’, ‘complimentary afternoon tea in stateroom’, ‘complimentary laundry services and shoe polishing’, ‘complimentary mini bar set-up’, ’50% off MedallionNet Package’, ‘Complimentary Grapevine Wine Tasting Event’, etc. which many guests may not use, give the option to select the benefits they want for their voyage. For each loyalty tier, guests can be eligible to select X amount of benefits from a list of options. The upside is guests get what they value, and Princess has an industry-leading loyalty program to win over guests from other lines, increasing their growth. Some examples in addition to the current benefits to have guests select from; - Discount on Plus or Premier Packages. 15% for Ruby, 20% for Platinum, and 25% off for Elites? - Spa service - Speciality Dining. 25% off the cover charge for Ruby, 50% off the cover charge for Platinum, and One Complimentary dinner for Elite? - Onboard Credit. different amounts for each tier - Excursion Credit, or free excursions up to $ X amount - Thermal Spa/ Enclave day pass - Sanctuary day pass - Complimentary or discounted Airport Transfers - Reserved seats for production shows The ideas and possibilities are endless and I could go on forever, but you get the point… or stopped reading long ago. haha Would you like to see the Captain Circle Program change to allow for customizations to complement the uniqueness of each guest? If so what would you like to see? Thanks for reading. Travel, Explore, and Be Kind.
  3. I tried searching and couldn’t find the answer so many someone else is aware. I know Crown Princess had a large refurbishment completed in 2018, and was in drydock in 2022. On the Princess website there is conflicting information regarding the last actual refurbishment (not drydock) of the Crown; one area stating 2022 and the other 2018. In the 2022 drydock, it seems they fixed the propulsion issues, and likely did some minor interior fixes. Anyone aware of any major interior changes that occurred which would have Princess list the most refurbishment as 2022?
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