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About kenandlaura06

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  1. I cancelled on March 9th and received the FCC on the 19th. However, have not received any of the refunds we were supposed to receive. Called today and it took over 2 hours on the phone (with a really wonderful agent) to find out that they had to be re-processed. Said it would be 3-10 more days. In addition, they made a mistake with the amount (only gave FCC for 75% despite it being under the Cruise with Confidence program) so that had to be straightened out. We were going to re-book but they said that we could not use our FCC for our deposit. Has anyone else heard that to be
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