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susanrobert

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  1. Hi, Thank you for the informative review! Do you know the name of the Yacht Club Director? TIA
  2. We had a sunset sky suite deck 11 aft. To try to carry snacks and drinks all the way back to the cabin was difficult. Also, we weren't informed until shortly before sailaway when we attempted to order the cocktails that the perk was removed.
  3. Yes, we used the room tag twice. Both times it was brought by room service. Once it was hot and correct. The second time cold and incorrect. Took half hour to resend correct order. First time they offered to set it up, 2nd time drop and run.
  4. Hmm. Good question. We really weren't happy with how Celebrity handled the removal of the butlers. Felt like a real bait and switch. I guess it depends if the right deal and sailing came along. But, based on current retreat pricing, I'm thinking it's unlikely.
  5. Just off the Equinox 9/2/23. Our experience mirrors the others. 1 head butler, 3 retreat concierges and 1 retreat host (cabin attendant). First thing we were advised by, I believe our cabin attendant, aka retreat host, was that "the butler was taken away". He said that it would be a team, etc. Well, first request we made was declined. All we wanted was a cocktail in our cabin for sail away. We were told by the head butler that drinks were part of the butler removal. They could deliver food but not drinks. The 3 retreat concierges work in the lounge. We didn't need to call often but you couldn't always get through. Once it took 3 tries. The calls would get rerouted to room service. When you could get them, they were VERY friendly and efficient. But, they are stretched WAY too thin. Cabin attendant did a great job, he was always nearby if we needed anything but didn't do anything over and above as a butler would do. He has 14 cabins to take care of. I don't know how Celebrity thinks that someone who has to tend to 14 cabins has time for anything else. When we ordered room service, it was brought by room service, not anyone from retreat. Mini bar was a no-no. He did empty it for us but we had to lug waters from the lounge to the fridge. Hint-take a tote bag and load up! Staff in Luminae were fantastic. Also, even though this ship is older and doesn't have a pool or bar on the retreat deck there were servers constantly coming around to see if you needed anything and had a light lunch menu that they would deliver to you. This was our first Celebrity cruise in a long time and our first retreat experience. We typically sail in MSC Yacht club. This was our experience YMMV.
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