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LT Hambone

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Cool Cruiser (2/15)

  1. My experience - Received and placed an offer to place a bid to upgrade from Balcony to Premium Balcony on our 15 night Panama Canal Cruise 78 days before sailing. My bid was in the middle - not too strong, but not too weak. 46 days later (and 32 days before sailing), my bid was accepted. Woot! However - our new cabin was the dreaded connecting stateroom. I called Princess and was told yes, I can switch to another cabin in the same category IF there was an open cabin. Fortunately, there was, and we were able to move a few cabins down the hall. Overall, I am very happy with the process. Just some comments - If you have a cabin that is unique/in a very desirable location, I would think long and hard about bidding for an upgrade. If your bid is accepted, there is a very real possibility the new cabin might not be as good as the one you started with! If your bid is accepted, check your new cabin out ASAP (I use Cruise Deck Plans) !! If the new cabin is not a good one (like what happen to me), call Princess ASAP to see if you can change. Yes, you can go back to your old cabin if it is still available, but this is a hit or miss situation. I did give serious thought to adjusting my bid, but after checking on available Premium Balcony cabins, I decided not to. Good call on my part! Best of luck to anyone who does place a bid!
  2. Ahhh - Never mind - I just found it - Port Oasis Eco Park. Great idea - will keep this in mind for our upcoming cruise - thanks!
  3. Curious - We booked the "Padua and Transfer to Venice Marco Polo Airport tour w/ Azamara. Wondering if the tour starts at Fusina OR from Porto Marittimo? Semper Gumby everyone, Semper Gumby!
  4. Ciao! We stayed at the Hotel Santa Maria in the Trastevere neighborhood of Rome, absolute amazing experience! It's an old convent, all of the rooms open onto a courtyard filled with lemon and lime trees. Service is A+++, includes an amazing breakfast, and is in a quiet part of Trastevere. A very unique hotel !!!
  5. That happens to me on occasion. Also happened on the old web page. Just refresh and it should come back! While things are not 100% great with Azamara support (web page, customer service, booked travel, etc.), I was really impressed with Carol's email. Here's a CEO that is acknowledging the problem areas and is laying out a plan to move forward. How many CEOs would acknowledge there's a problem?
  6. Here's the email! What's interesting is two things. First, all four primary areas of focus are four main topics on this board. Second, Carol doesn't mention where these four primary areas of focus came from. I'm wondering if she's watching these boards????
  7. Dear Azamara Guest, It’s been two weeks since our last update and I wanted to share what we have been focused on to ensure we get back to serving you pre-cruise the Azamara way. I understand your frustration and appreciate your patience as we have been focused on stabilizing a full commercial system transition. We are getting your pre-cruise experience back on track, and I assure you that the experience onboard remains as warm and authentic as ever. There have been four primary areas of focus as we integrate our new systems: The biggest pain point we heard from you was the ability to access your loyalty account on Azamara.com. This access problem was caused by the creation of multiple profiles over the years. By completing the form, we have been able to clear the incorrect profiles and make your loyalty information available for viewing in your Azamara.com account. Another significant problem was access to future bookings in your account. The root cause was bookings that were missing your email address, which is why we added the form for you to complete allowing us to match your bookings to your account. Once in your account some of your shore excursion amounts did not look right or your onboard credits (OBCs) were not visible. As of yesterday, we were able to clear up the shore excursion amounts and your OBCs are now available in your account, ready to apply as you wish. Very importantly, we recognize that our hold times have been extremely long. We started recruiting new Contact Center team members as soon as our hold times challenge began. As of Monday, we have a class that was hired, onboarded, trained, and on the phones. Another class will join mid-May with two more scheduled for early and late June. On an additional note, for those of you who booked air travel through Azamara the airline tickets are processed thirty days before departure (consistent to historical practices). While we do not anticipate any issues, if your departure date is within thirty days and there is no record of the ticket with the airline, please contact us for resolution. While we continue to successfully book new reservations, we know that there are a handful of data issues still requiring resolution over the next few weeks. We are confident that these issues are impacting only a small percentage of bookings made in our former reservation system. Please rest assured that your complete reservation details remain intact. Azamara has always stood by its product and made things right. We are as committed to that spirit as we ever have been. Thank you for your continued patience, understanding, and loyalty. I will share another update in the next couple of weeks.
  8. Also - We booked a post cruise excursion for Venice. If we look under our booked excursions, yup, it's there! But if I look at available Shore Excursions - nope, nothing is listed for Venice. Two years ago when Sycamore purchased Azamara, we all knew the day would come when Azamara would have to cut the apron strings with RCL. What we didn't know was how comical the results would be!
  9. So - I was just looking at available shore excursions for our upcoming Athens to Venice cruise and there are not one, not two, not three, but four - yes, FOUR - post cruise excursions listed for Athens! Looking forward to arriving at the Port of Piraeus, and then heading right back to the airport!
  10. PROS - Location, location, location! Azamara ships dock where other ships can't - on our Med cruise, we docked in the Nice harbor instead of at anchor off Villefranche where the big ships go. Small ship - the entire week we never had to use the elevator, everything on the ship was a quick 2 minute walk! Free self-service laundry machines! Azamazing Evenings - on our Med cruise did not have an Azamazing evening due to COVID. Instead, we had a destination celebration where three amazing opera singers came on-board for a concert. Very nice! Booze! Basic beer, wine, and mixed drinks are included! Great service! Embarkation and debarkation were the fastest we have ever seen! Food was good with a lot of variety. The itineraries are the main draw, going to not only the main stops but a lot of smaller out of the way stops. White Nights - hoping to have one on our next Azamara cruise, have heard these are a lot of fun! The ships might be on the old side, but they are lovingly maintained by a very dedicated crew! CONS - Small ship - Because of the ship size, you do not get all of the bells and whistles of the bigger ships. Which for us is fine - we chose Azamara for the destination, not a fancy ship! Small bathroom - Again, because this is an older, smaller ship, the bathrooms are really small, and the shower can be a challenge, especially since Azamara still uses shower curtains. The ship does tend to roll more than a bigger ship - but for us, that just meant we slept better! Yes, the technical side is lacking right now. The transition to the new web site has been painful, but so far it is wayyyyy ahead of the old web site, and well worth the annoyance! Overall - if you are more interested in WHERE you are going, than Azamara is a great choice. Small ship with great service, lots of fun! A few pics - this is us looking over at the Harmony of the Seas from the TOP deck of the Azamara Quest! Location, location, location! Here's where we docked in Livorno! Here's Nice - we looked like one of the custom yachts in the harbor!
  11. LT Hambone

    New website.

    Poseidon Be Praised !!! Our June cruise just showed up in my account, and even better, all of shore excursions, OBCs, cabin, etc. are correct! Woot! For everyone who is still waiting, patience seems to be the key. While this has been a slow/painful process, it appears to be working itself out. For everyone thinking about Azamara, I'll say it again. Don't let a little website SNAFU sway your decision! Once you get to the ship, you'll have an Azamazing Adventure !!!!
  12. LT Hambone

    New website.

    Our upcoming cruise is early June, we have not received anything via email and we still do not see our cruise when we log into the website. I've clicked through the Request Support link multiple times over the past week, but no luck. Sigh. If anyone out there is reading this thread and thinking about trying an Azamara cruise, my advice would be..... give Azamara a try! Do NOT let this website SNAFU be a reason to pass over Azamara - once you get to the ships you will be quite pleased! Also - be very lucky you didn't have tp try and deal with the old website, what a piece of junk! Counting down the day until our next cruise, will keep clicking away on Request Support!
  13. Well - I can tell you what it looks like from below! πŸ™ƒ About a month or two before our cruise, we were moved to B742 / B738 because the port side cabins on the Aloha deck were being reserved as COVID quarantine cabins. So, unfortunately, I can't report back on this cabin. Enjoy your cruise!
  14. @G&Gcruisers - You are most welcome! Feel free to ask any questions! And - stay tuned, the best is yet to come. Wait until you see what we did in Le Havre!
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