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About Mattnvick

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  1. When a company has many thousands of dollars of my hard earned money and tells me the only option I have after they were unable to deliver the thing i paid them for (not their fault but not mine either!) is a voucher to use with them again in the future. They also tell me if its not used by December 31st 2021 only then would I get the said money back. The "strictly credit" is contrary to the terms and conditions in the contract I signed in which they told me specifically to read before making a deposit id say there was quite a lot for me to decide.
  2. We were told if the FCC wasnt used by 31st December 2021 then you would be refunded.
  3. Im not sure what you mean tbh. I haven't called them or emailed them. I've done nothing but still recieved an FCC.....
  4. We haven't yet requested anything. Not refund or FCC. We haven't been in touch with them at all. But to answer your question yes the FCC they sent does include the extra 25%.
  5. Canadian cruisers Has anyone received a FCC without filling in the form on the site? I received one this morning (our sailing should have been this month) but we hadnt filled in the form yet as we were still deciding what to do. A little confused.........😏
  6. I have been finding this the past week on all cruise options i have been putting in. Seaside, Seashore and Meraviglia. Gave up in the end.
  7. Just to put this all in to perspective at least you can all talk and speculate about your refunds which hopefully you will get in 60, 90 or 120 days time. Some of us dont get that option. Refund only after December 2021 if we haven't used our FCC. Don't like to think what might happen if we disagree with this blackmail by not even applying for the FCC. Maybe our money just disappears into their coffers for ever........😏.
  8. Seems a lot of people cancelled well before the cruise line did as they were getting nervous but were still entitled to a refund many were still waiting. 17 pages on it so far on just one thread and there are other threads Some have started to get it but a lot haven't.
  9. I know this is the UK and from travel agents but I find this interesting especially with it showing Royal refunding in 30 days as if you go to their cruise critic forum there are pages and pages of people complaining that they haven't recived their refund (some started to trickle out just last Friday) and its been well over the 30 days this list talks about. Does it mean in the UK Royal gave priority to the TA's?
  10. Happyinvan we are too are in the same boat (excuse the oun) as we are in Canada. Shipgeek from a personal PoV firstly had a refund even been offered i would quite possibly gone for the FCC. What i object to here in Canada is not even being given the choice. Unless you count a choice as being offered a refund in nearly 2 years time. Personally i don't. Also this was a trip with our kids and partners for our anniversary and being able to all get together for a week in the future will be nigh on impossible. Had it been just dh and I that would be different.
  11. Not from MSC but this week we received our credit from Air Transat for our flights. Originally it was one booking for 6 people. The credits came in over 3 days - each one being sent individually. You would have thought even if they were seprate they would all have arrived together......but no No wonder this process is taking so long if they all follow that blueprint. 😱😱😱
  12. The link below is the whole article. The piece below that it is a quote from it. Is the reason MSC pax opting for FCC is so high is because the basically they werent offering a refund to the majority (US being the exception). If you read the article without knowing the whole picture the "loyalty" of MSC's clients might impress you.......Way to spin things MSC😱🙈 https://www.cruisecritic.com/news/5284/?et_cid=3327335&et_rid=185661849&et_referrer=Boards ....."In the case of MSC Cruises, the percentage is even higher -- between 80 to 85 percent of passengers are rebooking rather than opting for a refund, according to the UK Managing Director, Antonio Paradiso".......
  13. Not a cruise line but a very large UK airline many years ago when we lived there. Sent a complaint letter to the top as i was advised by a friend letters of complaint are never escalated "up" the tree but go to the top and they will pass it down but not before making sure something gets done. It was settled in a very timely and satisfactory manor. I should add we also took them to small claims over a breach of contract and won that too uncontested. But as i say many years ago.
  14. Sadly you understand correctly 😢 Yes here in Canada we who booked though MSC cruises Canada (we arent allowed to book through the US site unless we have a US TA) have been told no refunds only FCC at 125% if base fare. If FCC isnt used by December 31st 2021 then and only then will a refund start to be processed. So almost 2 years before we will see our money returned.
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