I was loyal to Royal until recently and I felt like I got tricked on my last sailing. I had an amazing time but they switched the ship after I had painstakingly pick the stateroom I wanted on a ship that was older than I liked but I could've rolled with it. The ship they switched the sailing to, I would have never voluntarily picked that ship. But it was the itinerary I wanted and I was trying to deal with it. However, the treatment from the phone agent left was it for me. I started looking at other cruise ships and I noticed that I could get better itineraries on certain ships, for less money. I won't pay top dollar for old ships. I have future cruises booked on Virgin, Princess, Carnival and Royal. I will go where the best itinerary takes me.