tangled1010

This worked. Thank you!

Thank you for your reply. My TA must have gotten my frantic vm I left and replied to me that they are working on it now. Not sure what happened but looks like my booking number changed so naturally everything got cancelled. Not sure who changed it or why it changed, tbd. Hope they can get all my purchases reinstated for what I paid. fingers crossed. 🤞

Just received multiple emails from Royal. Looks like all my CocoCay Beach club passes, speciality dining, beverage package and my time dining reservations are cancelled. This is for July 2023 on 4day on Independence of the Seas. Any idea why Royal would cancel these? I am on hold now waiting for someone. Hope they can reinstate cause I got a good price for Beach Club passes and beverage package on Black Friday. My son is on the same sailing and his are ok and I booked and paid for his items. I am at a loss why these are cancelled.

I just don’t understand what the problem is and why no one can seem to figure it out. I am calling to the TA that booked it tomorrow and asking them to cancel and rebook it. Hopefully this will give me access. They better not even think of charging me a fee to do so especially if they can’t figure their own system out. I’m done.

I have been having issues since last Friday. I can get into cruise planner but cannot make a purchase. I have called Royal to do it over the phone and they cannot get the credit card to go through. Its not the credit card either as I have been able to use it for other purchases and I have tried 3 different cards too. I am at a complete loss. I have tried different browsers, cleared my cache but nothing helps. I have multiple call back requests, IT tickets opened and no one can seem to tell me what the problem is or how/when it will be fixed. Very frustrating.

Good , maybe Royal is "fixing" the issue with the Cruise Planner purchases not going through. I still could not make a purchase as of this morning and this has been going on since last Friday. Same old "check credit card number" error.

Yep. Been trying since this past Friday. Royal is supposedly still working on it. I dont get it. They advised me that its not all reservations. I have 2 booked and for 1 I can make purchases without a problem. I was advised just to keep the items in the cart and that Royal will honor it.Guess we will have to see how it all shakes out. Frustrating to say the least

You are not alone. Same thing here. Been trying since Friday to purchase several items and can get all the way through to add the payment then it tells me to verify the card or oops we hit a snag. No one at Royal can get it to go through either. I am at a complete loss as to what the issue it. They better get it resolved soon and hoping they honor the sale prices. Only good thing so far is that I have not seen any pending charges for my multiple attempts. Very frustrated.

Still having an issue. I am beyond frustrated. I have called C&A line, I have called online support and no one is able to get my purchases to go through. I am ready to cancel everything. There is nothing wrong with my credit card. I can reserve dining times and that's it.

I know there has been issues with Cruise Planner but does anyone know what this means in my Cruise planner- "Because these guests have a different booking currency or group ID, they must make their own reservations" I have 2 separate reservation booked for a sailing and both reservation numbers appear under my account. I have been trying to book CocoCay Beach club passes for myself and husband but the payment will not go through. When I go into the second reservation for my son and girlfriend, I can book for them using my credit card but it won't let me select myself or my husband and I get this error. I booked with a TA and from what I can tell the group ID is the same. I have asked my TA but they are not sure why I cannot make purchases under my reservation. TIA

We leave tomorrow on the Anthem from Bayonne to Port Canaveral and Bahamas next week. We have been on this ship before in a storm and it was fine and I suffer with motion sickness in the car lol. Cant change the weather. We plan to enjoy this cruise no matter what. If we end up in somewhere else fine by us. We book for the ship/stateroom and not necessarily the itinerary. Enjoy!

Awesome! thanks for finding!

We are on this sailing too. Haven't been able to find out yet. I googled it and I see this: Slippery When Wet - Bon Jovi Tribute Band 10/29 sailing Pyromania Def Leppard Tribute Band 11/20 sailing

We are sailing on the Anthem soon and wanted to know what the process is for dropping off our luggage, we are driving to Cape Liberty. It will be my husband and I. Would we drop off the luggage first at the Star Class area and then park or should one of us stay with the luggage while the other parks the car? I believe our Genie will meet us when inside the terminal and checked in. Any thoughts or experiences is appreciated. TIA

Wish we had visited earlier in the week, he was fabulous!!