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  1. We are booked on Azamara Onward Athens to Venice Oct 2022. It will be our first cruise on Azamara, but we have sailed the same ship with Oceania. In talking to people on other cruises, we have never heard anything but good about Azamara. Of course, that was when it was part of RCCL. From what I have read, I get the sense that the new owner isn't really planning on changing much. I guess time will tell.
  2. Doesn't show for me either. Weird - video and sound are in two separate boxes. Never seen that before.
  3. Sorry for your loss, but I bet you will find many reasons to have fond memories. I hope yo will be able to post some pictures of that aft Neptune. We are booked in the same for a few upcoming cruises.
  4. Thanks sanger727 - you said it MUCH better than I did. Obviously my initial frustration influenced my original post.
  5. I agree with you Jim, we all know Celebrity's website is and always has been lacking. What I find interesting about the comments made on this thread - some imply these cancellations were just made (July), but yet you say you were notified months ago as the Celebrity website indicates with the April 28 update. In looking at it again, I suspect you are correct on the timeline because the Lift & Shift option has to be completed by August 3. If these were just cancelled this week that is only a week to exercise a L&S option. I will admit fraudulent was probably a poor choice of words, but it is more than frustrating to not have confidence when booking and paying for something online the information is accurate. Lesson learned by me in these COVID times - I will be checking the cancellation list before I pay a deposit.
  6. It's on Celebrity's website under FAQ's. Here is the link: https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising
  7. On April 28, 2021 Celebrity posted the following cruises were cancelled (among others) However, on 5/30/21 when I booked the 3/11 12 night Patagonia & Argentina cruise and 3/23 10 night Argentina, Rio & Sao Paulo cruise there was NO mention of these cruises being cancelled and Celebrity gladly let me pay a deposit knowing they had already cancelled these cruises. This is fraudulent. We also booked the 4/2 transatlantic from Rio to Lisbon, but it hasn't been cancelled by Celebrity . . . yet. There is no way Infinity will be making that transatlantic when Celebrity has cancelled all of the other South America cruises for Infinity in 2022. Needless to say, I have also cancelled the transatlantic. This type of corporate behavior gives me serious pause to consider if I want to continue to do business with a company that operates like this.
  8. UPDATE - my soon-to-be former travel agent has released the two bookings. Celebrity is in the process of moving them back to Celebrity. I was advised to give it a week or so and call back.
  9. Hi Jim, First I want to say I was following your blog. I am sorry you had to endure such an encounter. Here is a screen shot of my confirmation - this is why I don't these are NRD bookings
  10. Just as an update to my issue - I have asked the travel agent to release the bookings from her agency back to Celebrity so I can deal directly with Celebrity. I don't feel my travel agent is doing all she could potentially do to resolve this. Also, here is the wording from my Guest Confirmation. I am pretty sure these are refundable deposits.
  11. Thanks for the replies. I just found (and emailed to my soon to be former travel agent) a Celebrity booking that I cancelled on 2/17/2020 and received the full refund to our credit card 2 days later. Her statement that it has been Celebrity policy for over a year is just a blatant lie.
  12. Like many others, I am in the process of cancelling future cruises. I was booked on B2B on the Constellation in October in a Celebrity Suite on both cruises. When I contacted my travel agent to cancel them, I received an email stating: "There will be a $200 penalty on each deposit, and then you will get a Future Cruise credit for the remaining balance. " This didn't make sense to me because I didn't think they were booked with a non-refundable deposit. I emailed the agent back and questioned the reason for the $200 penalty and FCC. After several exchanges I received an email stating: "All suites are booked under the Non-Refundable Deposit and incur these fees from the point of purchase. This has been Celebrity’s policy for over a year." Did I miss something? Is this an accurate statement? No where on my Celebrity confirmation does it say anything about a non-refundable deposit. Normally, I would expect to see something about NRD in the PROMOTIONS section. Has anyone else experience this issue? I truly don't feel I should incur the $200 penalty and I am trying to decide if it is worth the effort to get it back. Also, I called Celebrity to ask if they could confirm for me if they deposits were refundable or non-refundable and they said they couldn't tell me - I would need to talk to my travel agent. I thought this was very weird that Celebrity couldn't - or wouldn't - answer such a simple question.
  13. I just got the following as a text message: S: Celebrity Cruises Cruise Notification We have some urgent information to share about your upcoming cruise. Due to continued port closures and global travel restrictions, as well as to help ensure the continued safety of our guests and crew, we are extending our temporary suspension of global cruise operations from April 11th through May 11th; we will suspend our Alaska sailings through July 1st, as the region will remain closed to cruise ships through the early summer. This includes the voyage you are currently scheduled to sail. In order to compensate you for this cancellation, all booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021. Should you prefer a 100% refund to your original method of payment you may contact us anytime up until the expiration date of your FCC. If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible. Guests with refundable air travel and hotel booked through Flights by Celebrity will be refunded automatically. Guests with nonrefundable flights booked through Flights by Celebrity or independent air arrangements need to contact their air carriers directly to make all required cancellations. We know how important your vacation time is and we sincerely apologize for the inconvenience of this cancellation. We hope to welcome you aboard soon for an amazing Celebrity Cruise vacation. Reply with YES to confirm receipt.
  14. When I select the cabin it takes me directly to "review and pay" and I don't see a tab for "Your Offer". Any other suggestions?
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