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aapoet

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About aapoet

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  1. I was a little stunned by an RCI customer service experience this morning, especially given the "we'd really like to be in existence, post-COVID" perspective you would assume they have. (I should also point out that we're Diamond members.) My wife and I booked on board last year for an October 2020 cruise and paid a (reduced) deposit of $200 total. That deposit was/is classified as non-refundable, which is fine. We are canceling already, given the COVID situation, and while we'll get a "100%" (in parentheses) refund because of the window, they are insisting that the non-refundable deposit amou
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