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Everything posted by BookLover102

  1. @kenzsailing. I don't disagree with your assessment of my actions. I posted in a moment of frustration, i should not have bothered. I don't like social media. Damned if you do, damned if you don't.
  2. I am sorry to have not updated, was zenning out. We received our refund about 3 weeks ago.
  3. I understand loyalty to Crystal Cruise, which is understandable. Once this pandemic is over, we all want our lives to return to some semblance of normalcy. Crystal's employees undoubtedly have families to feed, etc. However, I also have a family to feed. While your desire to have them survive is altruistic, I prefer the financial well-being of my family to take precedence. I am not judging your desire to enjoy future cruises. We all need our center. With respect to the peculiarity of Crystal telling its customers the refunds are on their way, with no refunds in sight: How do
  4. First, that update is from almost three weeks ago. Has anyone gotten a refund? You would think that if they have to "manually" process the request, that this person(s) surely has issued some refunds? If so, who has gotten their refunds? And isn't it odd that they can immediately process a payment TO them, but when they need to MAKE a payment it is "manually" done and won't be done for 90 days? So, has Crystal processed any refunds? If so, what was the date of cancellation? Is it one person in some back office somewhere in Crystal's office that is processing these
  5. Roland, since you seem to be possessed of superior information about the status of refunds, why is it that Crystal is immediately processing credit card deposits for future cruises? Since you might have insight into Crystal's financial health, do they have the balance sheet to give refunds without the benefit of receivables from future bookings? In my field, we call that a ponzi scheme. As an aside, I don't care about the refund policy of CCL or RCL; they don't have my money. My contract was and is with Crystal.
  6. Had an Asian centric cruise cancelled in February that was set to sail in early March. Despite Crystal's promise to provide a complete refund of the amount, I still have yet to receive a refund. Hopefully the solvency of Crystal is not impacting its processing of these refunds. They have not responded to my repeated inquiries. My patience is wearing thin. If Crystal can take deposits for future cruises via credit card, they certainly can process refunds just as easily. There are a variety of reasons as to why they aren't, but one that can be financially
  7. The 3/16 also has a getaway portion. It was a 7 night cruise, but now a 6 night, so they can leave us at Phuket, instead of the middle of the ocean. 😀 Maybe they aren't boarding additional passengers for the 2d half of this cruise (3/22-end) and that's the difference??
  8. Here is an interesting info graphic about the Corona virus in the context of other illnesses. I found it on another cruiseline post. Helps allay some of the media hype. https://informationisbeautiful.net/visualizations/the-microbescope-infectious-diseases-in-context/
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