You are right, customer service is usually very helpful. However, there are always website issues. I think it's kinda sad that they are unable to establish a well-functioning, user-friendly website. Just why??? I don't always want to call someone but maybe look and browse and think a bit.
At the moment, I can log in with my booking number, however, this does not allow me to look at cruise details or check in or so. I spent 500 dollars yesterday purchasing things on the website, and I did get a "confirmation email" - I guess we can call it that, telling me what I bought. However, no attachment with receipt and no updated cruise info.
So, yes, I suppose I will have to call again to ask for those things.
This trouble is unnecessary.
OK thank you for listening to my rant 😉