I have always lived in the USA and had the number with a letter at the end. When I booked recently directly with Cunard using my USA debit card, the World Club number was reassigned to my wife who never cruised and I was purged from the system. I called customer service and was given this explanation which makes no sense and assigned a new Wolrd Club number with no status. I sent Cunard my voyage record and receipt from last voyage and they claim the records are in the UK which makes no sense. I live in the USA and could not have booked though the UK site and have usually booked through agents. I have voyage coming up July 8 and hope I get my status back.
Everything seemed Ok at first, except the welcome letter came from the UK and then the status disappeared altogether:
DEPARTURE DATE
07/08/2024
Your voyage on Queen Victoria
Dear Mr , with your voyage just over the horizon, it’s time to start getting excited for the unforgettable moments that await you on board. To help prepare for your holiday, we’ll be sharing all the essential information you need before you sail over the coming weeks.
As a Diamond member of the Cunard World Club, you have additional benefits to enjoy on board. Explore your benefits below, and if you have any questions or concerns regarding your membership, please contact ukworld.club@cunard.co.uk.