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Mcart

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Everything posted by Mcart

  1. I recently looked at the current Silhouette sailing on the app, and noticed that the World Class Bar is showing $20 for almost all drinks, which of course means they would not be included in the premium package (limit $17). When I was on Silhouette in March, the prices had been raised to $17 to coincide with the new premium package limit. Have they raised the prices again in such a short time? Can anyone currently on Silhouette confirm this bar is no longer included in the premium package? Thank you.
  2. I’m back with an update. I am a resident of Massachusetts, and they confirmed that this should not result in a cancellation. I called back twice more before getting an agent that was able to help me. In all three calls, the initial agent that answered had to escalate to their supervisor. On the third attempt, they fixed it with no issue after about 10 minutes on hold. I guess I had the misfortune of getting new agents and/or supervisors that were providing incorrect information that it was Aon I needed to contact. I guess it’s a good lesson not to take the first answer you get from Celebrity. Thanks for the suggestions.
  3. I have a cruise booked on the Solstice for Sept 16. When I booked in June, I added CruiseCare, and paid in full with CruiseCare July 6. This week, the CruiseCare was apparently removed from my reservation, and I just received a credit card refund for the CruiseCare portion. I did not ask for this. When I called Celebrity, they couldn't explain why it happened, but told me I need to contact the adminstrator of the insurance, Aon, to get it reinstated. I went through the phone chain at Aon, and they eventually pointed the finger back at Celebrity and told me that Celebrity needs to fix the problem. So with both sides saying I have no recourse but to call the other side, I ask if anyone else has experienced this problem, and if you were able to get it resolved? Or if there are suggestions on who else I could contact to fix this issue. I only booked this cruise in this travel environment because CruiseCare was available and provided a 90% FCC cancel-for-any-reason benefit. I would not have booked without this option. Thanks for any information/suggestions.
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