I have a cruise booked on the Solstice for Sept 16. When I booked in June, I added CruiseCare, and paid in full with CruiseCare July 6. This week, the CruiseCare was apparently removed from my reservation, and I just received a credit card refund for the CruiseCare portion. I did not ask for this.
When I called Celebrity, they couldn't explain why it happened, but told me I need to contact the adminstrator of the insurance, Aon, to get it reinstated. I went through the phone chain at Aon, and they eventually pointed the finger back at Celebrity and told me that Celebrity needs to fix the problem.
So with both sides saying I have no recourse but to call the other side, I ask if anyone else has experienced this problem, and if you were able to get it resolved? Or if there are suggestions on who else I could contact to fix this issue.
I only booked this cruise in this travel environment because CruiseCare was available and provided a 90% FCC cancel-for-any-reason benefit. I would not have booked without this option.
Thanks for any information/suggestions.