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CruisingMom77

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  1. We just got an email about our FCC extended until April 30, 2022 as long as we book by December 31, 2021. Plus if our FCC is unused by the end of next year they will automatically refund the original fare paid. I really would like to sail with MSC again. Hopefully next fall things will be getting back to normal and we should have a better understanding what it means in terms of cruising.
  2. When I looked at the link it says that if your FCC has already been issued you can request a refund if you prefer by December 15th. Does that apply to earlier sailings as well? Ours would have been in April. We got the FCC but I doubt we will be able to use it by Dec 31, 2021.
  3. Thank you. I remember seeing it on the MSC USA website a few months ago, but now I can't find it. I was wondering if they changed the protocol. Do you know if it's still there hidden somewhere in the fine print?
  4. Did anyone hear anything about MSC possibly extending their FCC beyond Dec 31, 2021? We opted for the FCC after our April cruise was cancelled. I think we were overly optimistic. Or is it possible to get a refund instead after receiving the FCC?
  5. Teary eyed too. Fingers crossed things will go well.
  6. All the planning, excitement and counting the days. First glance of the ship on the way to the port. Stepping on board. First glance of the atrium, first lunch, setting sail, ocean breeze....I'm looking forward to the time when all this will be a reality again. I am looking forward to finally visiting Ocean Cay. This could have been our reality in April. Then covid happened. But most of all I'm looking forward to the time when cc message board becomes a lively place again discussing staterooms, drinks, meals, excursions instead of refunds, cancellations and FCC's and this whole covid nightmare
  7. Us too. Requested FCC on March 21st for April 25th sailing. I had to call to get the certificate as 3 months have passed with nothing. Finally they emailed me the FCC certificate early July but no taxes have been refunded yet. They said soon....
  8. I called the other day and talked to a very nice lady. She was really helpful. She confirmed that mine was done too, and was able to get a copy of it, and e-mailed it to me. Now I wish things could improve so that we could book a cruise with a little bit more confidence.
  9. Thank you. Does it have the amount per passenger or just a total? Are passenger names included?;
  10. What information is included in the FCC certificate that gets emailed to you?
  11. Our sailing was going to be on the Seaside on April 25th. I submitted the request for the FCC on March 21st, but have not received anything yet. I called the Canadian office a few weeks ago I was told they were able to see the amount on my account, plus the amount of port fees etc. that I would get back. Nothing... I was booked through MSC USA which I cannot call directly. The only way to reach them is to call the Canadian office and then ask to be transferred to a US agent. Each time I tried the wait time was long, and I did not have the time to wait it out.
  12. I know... it's a pain. First you have to call the Canadian office, wait until a rep answers and then ask them to get transferred to an American agent. They should be able to transfer you over, it depending on the call volume it can take a while.
  13. Has anyone tried calling the MSC USA office lately? How long was the average wait time? Our sailing would have been April 25th, I requested the FCC March 24th. The e-mail confirmation said I should receive the certificate in about 60 days. I have not received anything yet. I am thinking of giving them a call. I am curious how much time I should allocate. Thank you.
  14. Im waiting for my fcc too. April sailing
  15. I am still waiting to "officially" receive an e-mail with my FCC and the refund of port fees. I am curious, those who have already received the FCC by e-mail what are the T&C attached to it. Thank you.
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