PhillyFan, this is so true. Coincidentally, today on John Heald's FB page, he talked about surveys. This is the latter part:
One of my now since retired CD colleagues would say, “I am not one to beg ” and then he would go down on his knees and with his arms open wide he would, while in the begging position, say, “Pleeeeease give us an excellent.”
There was fierce competition between the ships to be number 1, to be in first place, that drove us on.
Here in 2019 things are very different and review cars are sent on the interweb and not everyone gets sent a review and of course guests send their reviews here to me and post on other social media channels.
But every ship wants to be the best but we also know that there are many factors that we have to take into consideration.
Guests sailing from Galveston seem to be easier going with their ratings than say a ship sailing from New York.. There are weather factors and other things that will affect the overall rating but one thing is for sure, every ship wants to be the best
So if you do get sent a review card online please take the time to complete it. Your feedback is truly valuable as is the praise you give the crew. Thank you for doing so.