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BBQluver

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About BBQluver

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  1. We also were canceled by Royal on May 20th. Our British Isles cruise had a June 12 departure. Received a full refund of all payments with a credit on our AMX card account on May 28th. When I received the email cancelation notice with our options, I chose the link for a full refund instead of FCC. No phone calls needed. Maybe since Royal has brought back 100 layed off employees to handle customer service, the refunds will be processed a lot faster. I can not understand how we that were canceled in May have received our refunds, but others that were canceled in prior months have not.❓ I booked direct with Royal so didn't need to wait to speak with a TA or Vacation Planner to process my request.
  2. I booked directly with Royal in July 2019 for a June 12 2020 British Isles cruise. I purchased my air fare and travel insurance through Royal. All excursions were made through the Royal. On May 20 my cruise was canceled by Royal. When I recieved my email advising me of the cancelation options I selected the link for requesting a full credit refund instead of FCC. The request form took a couple of minutes to complete. I received a credit refund on my credit card account for ALL my credit card charges on May 28. 🤑 The total process was all automated; no phone calls to Royal, Air2Sea, or the travel insurance company.
  3. I think they (Royal) will wait another week or so to see how the lift & shift program is working. If it is generating a decent number of cruise transfers, then I believe the cancelations by Royal will be close to the first of June. They want to avoid as many refund requests as they can for as long as possible.
  4. If the other passenger that recieved the FCC certificate opted for a refund instead, wouldn't the credit refund go to the credit card account that was used to pay for the cruise costs? Edit> As you were. I didn't read the OP correctly. They were not asking about FCC. Sorry, but I couldn't find how to delete my post.
  5. When I checked the Royal website notice for health and travel I did saw that the notice about the letter requirement for over 70 was gone. There wasn't any mention of screening for underlying medical conditions prior to boarding. The notice is dated April 29 so I hopeful that I will be able to cruise even though I have diabetes.
  6. The way the current policy is written indicates that your DH would not be allowed to board no matter that his diabetes is controlled. The following is a portion of Royal's Travel and Health update. It can be found at the top of their web page. b. Effective Friday, March 13, boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer. I also have diabetes in a controlled stage. Since I am over seventy years old I would be required to have a doctor's statement. The medical letter form that Royal is using has no option for the doctor to state the diabetes is controlled. The doctor is certifying that the customer has no compromised conditions. So it is a case of go or no go.
  7. The problem I see is that the cruise line is approaching the underlying conditions as yes or no response. They aren't considering a yes, but under control answer will allow the guest to board. Since the physician's didn't apply to you, you probably did not read the letter that the over 70 have to provide. It requests that the physician certify that the guest has no underlying medical conditions such as ... then lists several conditions, one being diabetes. Right now that is a cruise stopper for me.
  8. I am not sure what other cruise lines are following the CDC guidelines, but Royal Caribbean website has listed their Health and Travel Update on their website. Just in case the link does not work, you can go to their website. They have a link at the top of the page. https://www.royalcaribbean.com/cruise-ships/itinerary-updates
  9. As long as diabetics are banned from cruising, I doubt I will be able to cruise again.
  10. Dr. Art Vandelay should be the doctor's name. 😉
  11. That is how I understand the meaning of the medical conditions letter. I am 71 and diabetic, also. If the policy is still in place for our June cruise we will also need to cancel. If the policy is on going, I will never be able to cruise with Royal again. What good do Future Cruise Credits do me? 😟
  12. Royal has a form that is to be completed by the doctor. The form has a place for the patient's name. Also a place for the date. I thought I had read that the form must be dated not more than seven days before the cruise, but I don't see it on the Royal health alert. Then the following is the information that the doctor certifies: To Royal Caribbean Cruises Ltd., The above-noted patient is seventy years old or above and wishes to sail onboard a Royal Caribbean Cruises Ltd. cruise ship departing on ____________. I hereby certify that this patient does not suffer from any chronic illness (e.g. heart, lung, liver or kidney disease or immunodefi ciency status due to HIV/AIDS or diabetes) which would make this patient susceptible to complications arising after infection with the Novel Coronavirus (2019-nCoV)/COVID-19. I attest that this person is fit to travel on a cruise vacation. There isn't an option to state that the patient has diabetes, but it is under control and the patient is fit to travel. If this form is still required for my June cruise I will be denied boarding.
  13. It was in July 2018, I booked GTY in Feb 2018, received my cabin assignment in April 2018. It was an Alaska cruise on Radiance of the Seas. I have read that even if you have received your cabin assignment with a GTY booking it is possible the cruiseline can reassign you later.
  14. We did Radiance southbound in July 2018. We flew to Anchorage a few days early and checked out the area and enjoyed the Fourth of July fireworks. Being the land of the midnight sun, the fireworks show did not start until 11:45 p.m. We rode the train from Anchorage to the Seward port. The sunset photo was taken at 11 p.m over Cook Inlet. The train is traveling toward Seward along Cook Inlet.
  15. As close as your sail date is, I think you will be getting an assignment within the next week or so. However, I have read that some people didn't get theirs until they arrived at the port. I got mine on a GTY cabin about 90 days before sailing.
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