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About Santonio

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    Cool Cruiser

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    Las Vegas NV

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  1. Keith 1010- I got ahead of myself on departure date. I'm on the August 16 sailing of Endeavor in Iceland. Thanks. Darlene F.
  2. Keith 1010 - Booked on the July 17 Iceland cruise (Darlene F.)
  3. According to CruiseRadio.net launch date is May 2021 but not sure I can trust Crystal anymore. I'm booked on her Northeast Passage August-September 2021.
  4. Benita, again off topic (not Crystal) but thank you for posting this. I did go ahead and make the final payment to Viking for a May 2021 cruise (CC) as I've read via the Viking forums that they do pay fairly quickly. I'm glad you reconfirmed that.
  5. Concerning their Facebook page Crystal Society, I had my comments (3) deleted when I dared to criticize their handling of our refunds (or lack thereof) so they are covering up any critical comments of Crystal in my experience.
  6. I'm just hoping it sails in 2021 as scheduled but at same time with their awful refund timeline, not sure of anything with Crystal now.
  7. No word from my TA so appreciate this update. Thanks.
  8. That is an excellent suggestion and I shall do the same but my final is due in April, 2021. Thanks.
  9. Does anyone have an update on the Endeavor? I'm booked on that Northeast Arctic trip next August also. I am so hesitant to make the final payment due towards end of year after already putting a 20k deposit down Feb 2019. My TA did tell me back then that the voyage was sold out right away.
  10. I'm booked on Endeavor's Northeast Passage August 2021.Very concerned if the ship will be finished and if it will sail (Covid). Deposit made via CC Feb.2019. Feeling very uncertain about this and a $20K loss in deposit since its nearly 2 years old and will not be honored by Chase because its "too old" like another deposit I have. Are any others booked on this cruise concerned about it sailing??
  11. Crystal cancelled cruise May2020 and I requested deposit refund June2020.
  12. Could you post when you receive your deposit back from Chase. I am also waiting for refund of deposit made August 2018 where Chase would not dispute it as too old.
  13. Asking for a refund via CC is not always viable as has been pointed out. Chase BA will not file a dispute with Crystal on my behalf because the charge for the deposit is 2 years old. So suggesting that we go through our CC is not always possible. Who knows this when getting a credit card that a travel charge that has not been used will not be refunded/disputed through the CC and that you are at the mercy of, in this case, Crystal to refund without the benefit of a dispute.
  14. I called Chase to dispute a deposit charge dating back to August 2018 on a Chase BA card.. They have said twice the charge is 'too old' to dispute even though the final payment (October2019) for same cruise was for now credited back to my CSR card. I requested a 'second look' on deposit and it was reiterated that the charge was too old and Crystal would have to initiate any chargeback. Has anyone received a refund via a Chase credit card for a charge dating to 2018? I feel I am at the mercy of Crystal to refund the deposit of 2 years ago.
  15. Raptordash, Yes, that is correct. On Chase Sapphire Reserve card I did get a final payment refund this July for a October 2019 charge. Not sure why you did not get refund for October 2019 payment. I had all the documentation for both Crystal cancelled the cruise email and my payment on Chase statement..
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