Our last two cruises were in Haven 2-bdrm suites. While we love the Haven, we had a sewer door with the last cruise. We had crew in our stateroom on multiple days yet they could not fix this issue. Nevertheless, we enjoyed the 3 Haven decks and the staff and restaurant.
My only complaint is that upon return, I wrote a letter describing our sewer issue. I never received a reply. That is what bothered me the most. Not a single word from NCL.
On that same cruise, a couple just a few doors down had standing water in their bathroom for 3 consecutive days. Also with crew working in their Haven suite almost constantly. NCL had some plumbing issues to be sure.
We are cruising with NCL this August (Ireland, England, Scotland), but decided to sail back to NY on the Queen Mary II, just to get a taste of her. I’m not going to say I’m not cruising with NCL again, but I just want to say how disappointed I was to be ignored. Frankly, I love cruising too much to cut out any cruise line. And yes, the spa, while nice, is too pricey.