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Muffinz

Members
  • Content Count

    947
  • Joined

About Muffinz

  • Rank
    Cool Cruiser

About Me

  • Location
    Auckland NZ
  • Interests
    music, swimming, walking. movies
  • Favorite Cruise Line(s)
    Celebrity Solstice
  • Favorite Cruise Destination Or Port of Call
    Australasia

Recent Profile Visitors

467 profile views
  1. We are still waiting for our refund Cruise was starting 1st April from Auckland, but was effectively cancelled by NZ government on 14 March when they said no cruise ships will be allowed in NZ waters until end of July We applied for full refund through our TA and we're still waiting... they said it no refund by 1 July to phone them Wife phoned them up and they said still waiting for their wholesaler to be refunded by Celebrity.... they also said they waiting for refunds for other people who booked Celebrity cruises through them and people on Princess cruises too Over 90 days is far too long to wait and we are not happy!!!
  2. thanks for the replies We are just worried because a major chain of TA's here (not the one we booked with thankfully) are closing up many of their stores in an effort to save money and the last thing we want is for our TA company or the wholesaler to go bust while they still have our money. In 2 weeks it will be 90 days since we applied for the refund, so we will follow up with the TA then
  3. My wife and I are pulling out our hair here and we are both upset and angry We had 2 cruises booked with Celebrity 1 for 2020 - April 1st out of Auckland to the pacific islands 1 for 2021 - March 14 from Hong Kong to Tokyo both were booked through a travel agent here in NZ We cancelled the 2021 cruise in February 2020, because the coronavirus was spreading all through Asia at the time, and we didn't feel comfortable going to Asia of the virus was still around. It took about 2.5 months for the travel agent to get the $800 deposit back that we had paid for this cruise The April 2020 cruise was effectively cancelled on 14 March 2020, when the NZ government banned cruise ships from NZ waters until the end of July 2020. We thought about taking the 125% FCC, but then decided to get the 100% full refund. We applied for the refund through our travel agent on March 18, and to date all we've had are excuses.... We understand there are thousands of people around the world all wanting refunds from Celebrity for their cancelled cruises, but many people we have spoken to on the Facebook page and the CC roll call for the April 2020 cruise have received their refunds from Celebrity and from their TA. Our TA said about 3 weeks ago that the wholesaler had received the money and they were just waiting for the wholesaler to refund them - then they would refund us. Then yesterday wife got an e-mail from TA saying the refund would take another 30 days!!! Not satisfied with this she phoned Celebrity (NZ) and got hold of someone earlier who could not give her any information or tell her anything because of the privacy act..... and because the booking (although in our names) was done by the TA / Wholesaler! My wife phoned me in tears when she was told this... it's $8,000 NZ of our money that should be in our bank account We think our TA might be telling us porkies and making excuses - because most other people have had their refunds for the April 2020 cruise is there someone higher up the chain at celebrity we can contact about this? We just want to know exactly what is going on and when we can expect our refund thanks in advance
  4. No - only 1 can upgrade if they want and it was very easy to do
  5. We've only done the 1 cruise and didn't have a problem ourselves and we didn't notice any pier runners - probably because we were too busy drinking! But I will admit to watching a few clips on youtube of pier runners to me there seem to be 2 types of pier runners / walkers 1) the people who know they are late and are running / sprinting towards their ship so they can make it on board 2) the people who don't seem to care, and as their ship is still there they just leisurely stroll towards it I did see one clip where a woman was frantically waving and yelling as her ship was reversing away from the pier.... I don't know what the outcome was but I'm pretty sure the woman didn't get on board
  6. I had forgotten about this until my wife reminded me We went to the Doctor to ask about getting a blood test to see if we were immune to Measles Our cruise was going to Samoa and they'd had a pretty bad measles outbreak So we paid $48 each to see the doctor, then went to the blood test place and had to pay another $48 each as this type of blood test was not funded by the New Zealand government / ministry of health. then 2 weeks before our cruise, Celebrity changed the itinerary and removed Samoa and American Samoa because they had both closed their ports to cruise ships - so that was nearly $200 down the drain! The good news is we are both immune to measles and have a letter from the doctor to say that.....
  7. we bought insurance for our cruise - but thankfully the insurance company are letting us use the insurance for a future cruise / holiday. My wife however did buy several dresses to wear on the cruise as it was going to be hot on our Fiji, Samoa, Tonga cruise and she thought wearing trousers would be too hot, so bought dresses instead.... now we have to wait for the summer here (December - March) so she can wear them!
  8. I would have thought Solstice would head back to USA to get ready for the Alaska season on 1st July? (If it goes ahead)
  9. I've not read all the posts in this thread, but can someone explain what the differences are between a balcony stateroom and aqua class - apart from the Blu restaurant? to me it looks like everything else is the same - same size stateroom...etc... I'm just curious as to what the other big differences are thanks
  10. Our cruise was supposed to happen 1 April out of Auckland but on March 14th our government said "no cruise ships will be allowed to come to NZ until June 30th" then the next day March 15th, we get an e-mail from Celebrity informing us one of our excursions we booked on the cruise was no longer available, nd they had alternative excursions for us to choose from.... like hello - the whole cruise is no longer available!
  11. Just getting on board Solstice in 2018 for our Great Barrier Reef Cruise... we were handed a glass of sparkling wine and we just looked around in amazement.... I said to my wife "Gee this is like a floating 5 star hotel"! Wife took a selfie of the 2 of us in the MDR one night and that's a special photo
  12. yet Celebrity are still selling the Sydney - Hawaii cruise in April that is supposed to go to NZ (currently closed to cruise ships) and Tahiti (also closed to cruise ships) then onto Hawaii. I don't know why they haven't cancelled that cruise or removed it from their website
  13. and on their website Celebrity are still selling 2 cruises in April - 1 from Auckland and the other from Sydney, that cannot possibly go ahead
  14. I assume Solstice will be heading back to the USA ready for the Alaska season? (if it goes ahead)... I know celebrity are still selling 2 April cruises on Solstice - April 14 from Auckland to Sydney and the following one from Sydney to Hawaii... but the April 14th Cruise can't go ahead because all cruise ships are banned from NZ until 30th June - the following cruise is surely in doubt too because it includes 2 stops in NZ and 2 in Tahiti / Bora bora (which is also closed to cruise ships until further notice)
  15. I’m surprised that Celebrity are still selling the NZ / Australia cruise on 14th April from Auckland..... NZ and Australia are closed to cruise ships (NZ until 30 June) so there’s no way that cruise can go ahead or even start... yet they are still selling it. same with the following cruise from Sydney to Hawaii - supposed to go to NZ and Tahiti then to Hawaii and Tahiti is also closed to cruise ships. at the moment NZ is closed to all incoming people except NZ citizens/ permanent residents. i just don’t understand why celebrity haven’t removed these cruises from their website
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