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About A-n-T

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    Cool Cruiser

About Me

  • Location
    Vancouver, BC
  1. I called 1-877-665-4655, as instructed on website. They could see both my booking. As I booked it through an agent, my agent will deal with final payment. All this said, and to answer your edocs question, I can access each of my sailing separately on the Canadian site, by putting booking number + First Name + Last Name. We're all good, just have a loss in convenience.
  2. I have phoned them. They are aware of the problem. No promise to fix it. Just aware. The REASON I am talking about it here is to see if people have devised a work around. PS: My agent has also contacted her MSC rep.
  3. OK... This just got really interesting. So - went to the US site and logged into my cruise with my cruise booking number (not msc account number) and it worked - I can add Excursions, spa, internet etc... GREAT IDEA. BUT!!! I went to the Canadian site and tried to log on with my cruise booking number (not msc account number) and I got this: It seems to me because I am a Canadian, with cruises booked originally on the US site I am straddling two worlds... Frustrating, but with the help of all of you I have a work around. PS: For the person who asked where in the payment process I am - I have deposits on both, but have not come to final payment date.
  4. Response to queries above: - I am trying to login "with my MSC account", cruises are already linked. - Out of interest I tried using a VPN (interesting idea!!!!) no difference - they have made my account Canadian. - My cruises were booked, linked, confirmed, etc... on the American site. - I have reset my password. Same issue. ...to be clear, it lets me into the site, as such recognizes my username and login, but once I try to click on my cruise details it's just gets stuck. I know I'm going to have to call, but that will have to wait until the weekend when I have time. Just wondering if someone had some magical ideas - to be clear, the ideas above are awesome and I tried them all!!!
  5. I never registered on the Canadian site. ... I know you are right about calling them, just don't have hours to be on hold. 🙁
  6. I used to login to see my cruises, add excursions, etc... on the US site (www.msccruisesusa.com), but over the weekend I got kicked onto the Canadian site (www.msccruises.ca). I am Canadian. Now, when I try to login to the US site now it says: "We found your account, but on a different MSC Website. Please access your account from the country site on which you registered or use a different email address to create a new account. For more information, please contact us at 1-877-665-4655." ...So now I go onto the Canadian site and the site just "hangs" when I try to get to my cruises. Like this: So currently CANNOT access my cruises online and have two MSC cruises booked! PS: I have tried Internet Explorer, Firefox and Chrome - same result. Anyone else having this issue?
  7. Hello All, While I do love these boards and find a lot of information from them, sometimes they confuse even me. We are sailing around New Zealand from / to Sydney Australia in November. We are in a regular balcony cabin (non-suite). Is access to the Solarium Free? For Suites only? Can I pay to get in if it is not free? Thanks for anyone who can help. -Tobes.
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