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CTLeeA

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About CTLeeA

  • Rank
    Cool Cruiser

About Me

  • Location
    Surprise, AZ
  • Favorite Cruise Line(s)
    Celebrity, Princess

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  1. with AA, one must begin travel from when the ticket is purchased. Not so with AA. One must begin travel within one year from the date of ticket purchase. (OC, btw, meant obsessive compulsive, not Orange County).
  2. I wish our situation was that simple. Airlines give you one year from the date of purchase to complete your travel to and from the same places originally booked. OC me bought our tix Nov last year so unless they give me an extension to that year, I’d have to rebook and finish an alternate cruise 4 weeks after our original dates.
  3. Exactly...well, more precisely..since O is supposedly offering a full refund, and I booked air using both Citi points and $, I asked about waiving the $200 pp change fee. They're looking into it. I also asked about how/I could keep the value of the points and $ to use at a later time...they think they'll have an answer Monday.
  4. YES! Great that a company does the right thing even when they're not obligated to do so.
  5. Apparently people are being told they can cancel without penelty. Others are being told O will not waive the cancellation deadlines in effect...but...one person did post an email his TA got in which O said there would be no penalty and the $75 pp Visa expense would also be refunded. As far as the air goes or trip cancellation insurance, check with the insurance company or cc company sponsoring the trip insurance. I was told today by Citi bank that they have already received serveral claims and they might waive the exclusions on a case by case basis. In our situation, it was to have been an 11 day cruise with 6 days in Cuba.
  6. I'd vote for the panama canal. The price for that has risen a lot since we no longer have control over the canal so it would be a more equitable swap than just carribean islands..
  7. I didn't keep the contract, but essentially, you're correct: cruise lines can cancel ports, sea days, even entire cruises without an obligation to compensate beyond what they're contractually obligated to do. Cruises, for example, have been cancelled if a company wishes to charter the ship for it's own use. The cruise line will give you a refund for the cruise, but they're not obligated to refund airfare if the air wasn't done by them. By way of contrast: we booked a cruise on Viking Ocean which marketed it as having 2 days in London and 2 days in Paris. When I received the final itinerary, I saw that day two in each of those ports had departure times of 9:00 AM. I contracted Viking and explained that the change was so significant, I no longer wished to take the cruise. They called me several days later and said they wer e offering all passengers the option to either cancel for a full refund, or take the cruise and accept a 25% discount from them on a future cruise. I accepted the latter offer....what a difference in customer service between them and Azamara. There seems to be a huge difference in customer service between Azamara corp. and their ships. We booked a second Azamara cruise because they offered 50% off shore excursions. When we were about 8 months from sailing date, they announced they were discontinuing that benefit effective at some point before our sail date. They refused to grandfather in those of us who were fully paid. I got into it with the CEO online and he told me to read the contract which stated they could make any changes they wished. When I cancelled due to what I deemed was unethical behavior, they charged a cancellation fee. I will never sail with them until they have a change in leadership.
  8. There seems to be a huge difference in customer service between Azamara corp. and their ships. We booked a second Azamara cruise because they offered 50% off shore excursions. When we were about 8 months from sailing date, they announced they were discontinuing that benefit effective at some point before our sail date. They refused to grandfather in those of us who were fully paid. I got into it with the CEO online and he told me to read the contract which stated they could make any changes they wished. When I cancelled due to what I deemed was unethical behavior, they charged a cancellation fee. I will never sail with them until they have a change in leadership.
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