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Maya1234

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About Maya1234

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  1. Nope. The cruise line has every opportunity to say "but we issued a credit and we consider that a full refund." Under the terms that the provider has with cc companies they are given a chance to respond to a charge back (if the cc didn't give them this chance....highly unlikely...the cruise has a beef with the cc company, not the consumer. My cc company does not accept that a 'credit' is a refund when services were not rendered. There is no fraud here. A credit is very much not the refund that the consumer had a legal right to.
  2. I too would like to know about the claim that Visa won’t reverse charges if the merchant can’t provide the service. The Rules I have in the handbook issued by Visa are to the contrary. The only grounds on which a merchant can contest are: 1) Merchant delivered the merchandise or made it available for pickup by the agreed-upon date or agreed upon location . 2) • Specified delivery date has not yet passed . 3) Cardholder cancelled and Merchant written terms do not permit refund for cardholder cancellation 4) Transaction represents a partial payment with balance due . 5) Merchant processed refund with Visa already. NOTE: Merchant MUST Provide documentation of the credit or reversal with Visa ; include the amount and the date it was processed with Visa
  3. We too have had great experience with AMEX refunds. Their position was if vendor said it couldn’t provide service refund must be given. No dilly dallying. They took same position with restaurant where we had booked event. Restaurant said they’d refund in 90 days. Amex was like nope. Now bud or we permanently reverse charge and ding you. They reversed charges day I called.
  4. “This smacks of discrimination. Would not be surprised if civil rights lawsuits followed. Seems it would have been better for them to make everyone boarding (all ages) sign a waiver agreeing to accept any risk that may be incurred on health as a result of cruising.” No civil rights law protects from age discrimination except in housing and employment.
  5. Wow. Of course you are right on the “ just because”. But That ended up being quite the statement as of today.
  6. You were asking for source that Princess provided a phone to David Abel that works in Japan. You can find that on the latest video done by Abels son and his wife on David Abels YouTube channel which you can find by googling David’s name and “ celebrant training”.
  7. David Abel’s son reported this morning that Princess got his parents a phone with a SIM card and service in Japan. That’s pretty impressive. Princess definitely seems to be doing its best from a PR front given the situation.
  8. According to a more recent post that was a misunderstanding on his part after speaking to a Japanese official whose English was understandably not perfect. Sally and David now believe they are negative according to the FB post but will be going to a hostel for now.
  9. Well there goes our plan to book a Crystal cruise for next year. YOU cancel and won’t refund money?!. Nope no nada not a chance we will book with you. Good job of making other cruise lines look good Crystal!
  10. I think the Diamond Princess just made people aware of a risk of something they never envisioned. Being cooped up in a small room for a long time. I have friends whose husband was in China and they decided to self quarantine when he returned as news was breaking that you could transmit before symptoms. But they were in their nice big house for their kids to run around in. They can all go outside in their big backyard ( no close neighbors) They can easily do laundry. They can have alone time in one of the many rooms of their home. They Had access to any food they wanted ( friends have been picking up and leaving outside their front door). Those on the Princess have it much rougher. The unique situation of a long quarantine inside a windowless room (even though Princess is doing as much as they can to help passengers) is spooking people
  11. The Guardian, also reputable, also just posted that Thailand is a no-go. It’s really crazy. I feel bad for all the people on board who are in limbo w/r/t return flights.
  12. I don’t know if somebody already posted on this fast moving thread but interesting report from The NY TIMES: “Doctors in Washington State gave remdesivir to the First patient with NCoV in the United States last week after his condition worsened and pneumonia developed when he’d been in the hospital for a week. His symptoms improved the next day.” Remdesivir is an intravenous anti-viral. China is now doing a study to see if this anecdotal evidence can be backed up.
  13. The other good-ish news is this from the NY TIMES: “Doctors in Washington State gave remdesivir to the First patient in the United States last week after his condition worsened and pneumonia developed when he’d been in the hospital for a week. His symptoms improved the next day.” Remdesivir is an intravenous anti-viral. China is now doing a study to see if this anecdotal evidence can be backed up.
  14. 1) I don’t think we really know right now if the Princess ship really has as large a percentage of cases vs elsewhere as we think. The ship is the only place that I know of where people who have no symptoms whatsoever are being tested. Some, maybe a large percentage, who test positive may never have symptoms. There are several people who have been taken off the ship totally asymptotic. There may be hundreds of people around the world who hav been exposed to the virus during prior travel who would have tested positive but never were tested. It appears that children only develop the most minor of symptoms. We just don’t know yet what the Princess numbers mean. 2) While Princess’ contract of carriage gives then unfettered rights with US citizens to refuse refunds or changes even when the cruise completely changes my guess is that they aren’t going to be as strict as their contract allows. ( Princess’ contract is even stronger that the NCL one I looked at). The last thing they want is more bad publicity and a realization by people that European laws are more protective and hey maybe someone should introduce legislation in the US on this. This doesn’t mean they are just going to let people cancel but I think they are going to tread carefully.
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