Lucie73821

Would you please add me for the 7-DAY WESTERN CARIBBEAN on the N. Statendam departing March 15, 2025? Thank you!

I ended up calling the Mariner phone number. What I was told is that any bookings made before the change in star level would show the previous level. The woman I spoke to said she would "refresh" each booking to reflect the new star level. She also said that the same applies to cruise day credits. They do not update on any prior bookings. You can call after you have completed the cruise (and it is showing on your account) and they can refresh your bookings to reflect the correct cruise day credits.

Thank you! I did look today before I made the call to HAL, and the website had us listed as 4 star.

We were on a cruise from Dec 27-Jan 7th. This cruise would put us at 4 star. Our profile when we log on to the HAL website updated to our new status about a week or so ago, however, I called to cancel a cruise today and the agent told me we were listed as 3 star, not 4 like the website shows. Could this be due to the known glitch?

Thanks everyone! We are excited to spend our second NYE on our favorite ship!

DH and I have booked the 7-Day Tropical Caribbean December 28, 2024 on Nieuw Statendam.

Just booked the following: March 17, 2024 Nieuw Statendam 7-Day Western Caribbean

Just booked the following: November 18, 2023 Nieuw Amsterdam 7-Day Eastern Caribbean

We recently booked the following: December 27, 2023 Nieuw Statendam 11 day Explorer Holiday June 12, 2024 Oosterdam 23 day Mediterranean Tapestry & Empires

I will be on the Nieuw Statendam. Thanks for the well wishes! I am very excited!

Thanks!

We have the following cruises booked: November 19, 2022 7-Day Eastern Caribbean on the Nieuw Statendam March 18, 2023 7-Day Western Caribbean on the Nieuw Statendam

We are also on this cruise. Agree that check in was very disorganized. There was no Verifly line like we have seen at Port Everglades. But we didn’t wait too long to get through the line. We are traveling with my in laws and all of us had updated our info in Verifly. My in laws were able to check in with it no problem, but the lady who checked in my husband and I had no idea what it was, just gave us a blank stare when we showed it. We tried explain it, but she had no clue. We were able to show our vaccination cards and emailed test results. She was also very confused over my husband’s vaccination card (he got the Johnson and Johnson one dose for his first shot). She didn’t seem to understand why there was such a long gap between the first and his booster. Thankfully we made it past the initial stress, and are already to enjoy the cruise!