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About SandJCruiser

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    Cool Cruiser

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    Costa RIca

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  1. Ref - your spreadsheet line 62 Received full amount in 4 refunds to AMEX yesterday, 6/24. Refunds matched periodic payments made. Thanks for tracking this for everyone.
  2. Sail date Voyager 6/14/20 Cancelled by Regent 4/24 Refund request form completed, sent, and acknowledged 4/24 No refund as of 5/10
  3. We got sent tags like those in the picture to our mail forwarding address in Florida. To receive them here in Costa Rica, I had to pay $14.70 in shipping, taxes, and import duties. We'll treasure them always. 😁
  4. Since Regent Reassurance applies to fully paid bookings, barring any other notice to the contrary, I would assume you are under a normal cancellation calendar, until you pay in full. You might contact Regent and see what they are willing to do. If you are inclined at this time to go, I'd pay, knowing you can at least get FCC later if you change your mind. Flights, of course, may be up in the air (pun absolutely intended). I could still get flights today, and might still re-book them, depending on how things progress.
  5. We live in Costa Rica. We were flying Copa to Panama, then Air Europa (Spanish airline) through Madrid to Venice. Same return.
  6. We are booked on Voyager in June, RT out of Venice. Just got word from Flying Blue (points club for Air France, KLM, and others) that our flight OUT of Venice was cancelled. We naturally chose to take a points refund on the entire itinerary. I expect that we will either see an itinerary change, which we probably wouldn't want, or an outright cancellation. Since Regent Reassurance will let us cancel up to 48 hours prior for 100% FCC, we'll hold off in anticipation of a cash refund, and take the FCC otherwise. Sorry we won't be getting to experience Regent yet, but we WILL be aboard some time in the future. Hope all of you who are booked on future cruises get the resolution you are hoping for.
  7. The video suggests that the standard 88,000 ton build can be modified to handle from 1000 to 4000 passengers. Seems like a pretty wide range. But think of the restaurants and public spaces that could be accommodated with 1200 or so cabin's worth of space.
  8. My date to reserve shore excursions is coming up soon. It appears from reading this forum, that I should plan on attacking the website at midnight Miami time in order to have a fair shot at getting what we want. I'm ready to do that, but I have a question about the actual reservation process. As you move through the offerings, do they reserve automatically as you select them, or do you have to go through a "check-out" process to actually nail them down? If the latter, should I check out for each one separately? Also, what is the best strategy, move through systematically from port to port, or bounce around going from most desired first? Thanks for any advice.
  9. I believe Fever Tree is served on request, but is not the standard tonic. One evening in the cove, our waitress brought me a G&T, and then almost immediately took it back, realizing it hadn't been made with Fever Tree as I had requested. Often, they'll bring the bottle and add the tonic at the table,
  10. Update. I called back to Regent's booking number in Florida and asked to speak to a supervisor. He transferred me to a rep who turned out to be in South America, but from him, I got a name and number for a very nice man in Florida who handles direct international bookings. He took care of me with no oroblem. Why it was so difficult to find him, I don't know. Presumably, my points bonus will show up shortly. All good.
  11. I have an interesting problem that no one else will probably care about (😁), but I'll post it anyway. I have the standard AMEX green card and have added that offer to it, from the list of special offers on AMEX's site. I live in Costa Rica, and on the particular cruise I'm looking at, my Regent website shows special pricing significantly lower than the U.S. version of the site (more than just the $2500 air differential). I tried booking through my usual TA, who happens to be in Canada, and they won't let her book at that price. When I tried booking direct online, the site takes me through the initial page of name, number of passengers, etc. but when it comes to the "select a suite" page, the prices are back up to the U.S. prices. I assume this is some kind of glitch, or the site wrongly funnels all online bookings, no matter where from, down to the same page. I tried booking over the phone, but the number on the site which is provided as a contact takes you to a call center that is only for TA's. They referred me to a Costa Rican "representative" who does not answer the phone and whose mailbox is full. My only recourse appears to be to book through a local TA, where presumably, I won't get the bonus points. I don't understand why Regent can't take a phone booking from me, as it would be more advantageous to them to not pay a commission. Anyone have any ideas or tips?
  12. I took off the $2500 so as to compare "cruise only" fares, as it was the only way to make it as fair as possible. I agree that in some cases the included air might be a better value. But then you have to start the conversation about deviation fees, and non-gateway airports, etc. I didn't want to get in to all that. WishIweretravelin - Good point about the port charges; I hadn't caught that ROLLTIDE2 - once you go up to the larger suits in Crystal you do get more comparable in price as well, but my point was that on Crystal you have the opportunity to spend much less if you're comfortable with the smaller cabin; on Regent you don't. My thanks to everyone for their thoughtful responses. I'm sure we will try Regent eventually..
  13. When we were first looking to "step up" to a luxury line, the two that seemed the best fit for us were Crystal and Regent. We eventually sailed on Crystal, and now have two sailings under our belt. We would like to also try Regent as well. The prices, however, barring "specials", seem uncomfortably high. I realize that you can't compare apples to oranges and that there are some differences, but I tried an experiment in making some adjustments to make a comparison easier, and I would like to share my results here and ask for input. I selected two cruises as similar as I could find - Mediterranean, 12 days, Crystal Symphony and Regent Voyager. Each has 1 sea day. The only major difference is the total ports visited, 10 for Regent vs. 9 for Crystal. Here is how I then analyzed them: Understanding that everyone's opinion and priorities are different, it would appear that the general consensus from extensive reading on Cruise Critic is that Food, Beverages, and Service are pretty much a wash between the two. Entertainment/enrichment probably gives an edge to Crystal, and obviously there's nothing we can do about that. Regent has a clear edge on cabin size. The other major differences are Regent included air / air credit, free (to a point) shore excursions, and free specialty dining. I started with the base fare for cabins as close as I could get...for Regent the Deluxe Veranda Suite H, the lowest category available at 306/50 sq ft. (cabin/veranda). For Crystal the nearest equivalent was the Deluxe Stateroom with Veranda at 207/47. Somewhat smaller, I admit, but let's ignore that for the moment. The per person prices for these two cabins were $13999 and $6299 respectively. Deducting a $2500 air credit from Regent brings it down to $11499. To compensate for free shore excursions, I assumed one basic-type shore excursion per day on Crystal. Most such range from $70 or so to around $160. I settled on $120 as a slightly high average, times 11 (2 overnights), adding $1320 to Crystal. Lastly, I assumed 10 additional nights of Specialty Dining on Crystal (after the first two free) at $30 each, for an additional $300. When you do the math, Regent comes out at $11499, or a per diem of $958, while Crystal, even after adjustments, comes in at $7919 or $660 per day. A total difference over the cruise of $3580. And yes, I know that I could take that money and use it to upgrade to a Penthouse Suite on Crystal, which would then pretty much equal out to Regent. But that would also get me a butler, and eliminate the extra Specialty Dining expense, so it still wouldn't be comparable, and with Crystal I have the choice to keep that money in my pocket, a choice I don't have with Regent. Now, please understand, I am NOT trying to bash Regent, promote Crystal, or upset anybody. I am genuinely asking for input as to what items (tangible or intangible) Regent veterans feel I am missing or should be taking into account I understand an itinerary might make one cruise more attractive than another. But, as near as I can get to apples-to-apples, it just seems that I would be overpaying for Regent compared to Crystal. I welcome any input and feedback.
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