My wife & I are still in dispute with NCL regarding compensation for the Sun Iceberg curtailment.
We paid for this cruise with 125% FCC’s received due to a previous Covid related cancelation and the rest (including the Tax and port fees) with cash. We also later paid for an upgrade.
We initially got four fifths of our FCC’s, plus another four fifths as additional FCC’s.
We have received the balance (including the Tax and port fees) in cash plus additional FCC’s for the non Tax and port fees element.
Since raising a complaint they have returned the missing one fifth of our original FCC’s but not the additional one fifth. They have also returned the upgrade money and associated FCC’s.
Our initial FCC’s have the original date (31st Dec 2022). As you can imagine, with life getting in the way, there is no way we can fit in a cruise in such a short period of time.
NCL have yet to actually respond to our complaint.
