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HappyCamper777

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About HappyCamper777

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    Cool Cruiser

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  1. I have a feeling it could be related to your privacy settings with SS. While I get all of the emails, surveys, etc. from SS, my DH does not as his privacy settings do not allow any communication from the line unless specifically related to an existing booking.
  2. This proves the survey was static rather than being dynamic. Very surprising in this day and age.
  3. Page #63 Page #64 Page #65 Page #66 Page #67 Page #68 Page #69 Page #70 Page #71 Page #72 Page #73 Page #74 Page #75 Page #76
  4. Page #51 Page #52 Page #53 Page #54 Page #55 Page #56 Page #57 Page #58 Page #59 Page #60 Page #61 Page #62
  5. Page #33 Page #34 Page #35 Page #36 Page #37 Page #38 Page #39 Page #40 Page #41 Page #42 Page #43 Page #44 Page #45 Page #46 Page #47 Page #48 Page #49 Page #50
  6. After last year's survey debacle that contained over 80 screens to read, review, and respond to and resulted in an apology from the Chief Marketing Officer, Silversea has decided to try their hand again at survey research. While the survey was much better designed this year, it still contained 76 pages and is highly unlikely to be completed within the company's time estimate of 20-minutes. Two random survey respondents will be awarded a $250 Amazon gift card. After four pages that collected demographic information (age, sex, household income, and value of investable assets), the following are each page that was served to me. Page #6 Page #7 Page #8 Page #9 Page #10 Page #11 Page #12 Page #13 Page #14 Page #15 Page #16 Page #17 Page #18 Page #19 Page #20 Page #21 Page #22 Page #23 Page #24 Page #25 Page #26 Page #27 Page #28 Page #29 Page #30 Page #31 Page #32
  7. That's such a shame. I totally agree with you, the survey software should be able to operate on multiple browsers, especially one as ubiquitous as Safari. I looked up the company who owns the software SS used and even though they have offices in the US and Germany, the software company appears to be very, very small.
  8. Interesting. I'm curious, did the shut down happen at either of the two screens shown below? I had an issue whereby if I selected "Other" on a screen, the survey software would serve the same screen back to me. Therefore, if I didn't want to choose a selection choice offered I had to ultimately select "None of the Above".
  9. One year later and a new survey is ready for your consumption. Prize value remains the same. Anyone here know what the definition is of an "Accredited Responder"? Wonder why a consumer has to be accredited and who does the accrediting? 🙂 Also, I wonder who won last year's survey prize? "Dear HappyCamper777, We highly value your opinion and have selected you to be part of a study to better understand how we can further improve the experience and satisfaction of our Guests. The study will be based on an online survey, which will take approximately 20 minutes to complete and which can only be accessed through a PC, laptop or tablet (no mobile phone due to screen size limits). By completing this survey, you will help us enhance our products and services for all Guests. Please be assured that all your responses will remain strictly confidential and anonymous. All the responses will be used in aggregate. As a thank you for your valuable time and insight, we are offering a chance to win a $ 250 gift card*. Thank you in advance for your time and feedback. Best regards, Barbara Muckermann Chief Marketing Officer Silversea Cruises *NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ACCREDITED RESPONDERS 18 YEARS AND OLDER. To enter, complete one survey at the survey link provided to you. Limit one entry per person. Any information provided in the survey will become the sole property of Silversea Cruises Ltd. (“Silversea”) and may be used by Silversea for any purpose in its discretion. Silversea will randomly select two winners from all valid entrants. Winners will receive one Amazon gift card valued at $250. Winners are responsible for any applicable taxes. Void where prohibited."
  10. You are correct UKCruiseJeff, there was to be one winner. If Silversea wanted to engender some loyalty for this marketing research fiasco, I suggest they give everyone a $250 OBC for their time in completing the survey. :D
  11. Just wanted to say thank you to all for the comments. It's been interesting to read through the professional perspectives of UKCruiseJeff and TLCOhio too. Thank you. I don't take it personally. And, if by posting the entire survey it helps someone else, I'm glad. Yes, it was sent via email. And, you are welcome!
  12. Now, after you read the email message below, tell me, do I have a right to be disappointed in, and feel misled by, Silversea?
  13. Screen 76 - List longer than shown Screen 77 Screen 78 Screen 79 Screen 80 Screen 81
  14. Screen 70 - List longer than shown Screen 71 Screen 72 Screen 73 Screen 74 Screen 75
  15. Screen 64 Screen 65 Screen 66 Screen 67 Screen 68 Screen 69 - List longer than shown
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