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gerryuk

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  1. Well i am booked Barcelona to Dubai in mid September this year. Don't think it will sail, however i saw a video on Youtube stating that both Costa and MSC have been given the green light to start sailing again from mid August from the Italian Government. Apparently only European nationals will be allowed to sail, not just Italians. I booked this with Costa direct whilst i was waiting for my refund for earlier cancelled cruise. I paid for a solo cabin and only had to pay 100 pounds, and pay the difference when i get my refund from them. I received my refund a couple of weeks ago but nobody from Costa has been in touch, to get me to pay the balance. The cruise is still showing up on My Costa so i am assuming they are waiting to find out whether this is going to go or be cancelled. Either way i don't mind, if its cancelled i will just transfer the money to a sailing from Dubai in 2022. If it is going to sail then they need to remember that the vast majority of those who will go, need to book hotels and planes, we need information, like now.
  2. Costa have just updated their safety procedures and everyone will have to ware a mask in public places. THE COSTA SAFETY PROTOCOL, FOR YOU Our health and safety team along with a group of independent scientific experts are working to make your vacation an unforgettable experience with total peace of mind. Here is the Costa Safety Protocol Actions to further protect your health including new operational procedures adapted in response to the COVID-19 situation and in compliance with national and international health standards. 1. EXTRA ATTENTION FOR EVERY SINGLE PASSENGER CHECK-IN ONLINE Check-in is carried out completely online and opens 72 hours before your departure. To receive your cruise ticket, you must fill in a self-certification questionnaire regarding your health status. STAGGERED BOARDING TIMES The boarding times are staggered to facilitate compliance with the correct social distancing rules and to ensure safe boarding. This is why punctuality is so important. CONTROL AT THE TERMINAL At the boarding terminal, all passengers are subject to a body temperature and health check so as to enable a departure in total safety. 2. A SMART VACATION MYCOSTA The best way to ensure your on board safety is to check-in in advance. Visit www.mycosta.com before leaving, save time so you won’t have to check-in at the desks! COSTA APP Your smartphone is a fundamental travel companion! Thanks to Costa App and the QR codes you can now enjoy a wonderful vacation with complete digital security and it also means less paper to throw away! ONBOARD MONITORS There are other ways you can stay informed about what’s new on board: You’ll find digital screens and interactive monitors in public areas, a dedicated Info TV channel in the cabin and the new Call Me service, plus a convenient personalized assistance via the cabin phone. 3. MORE SPACE FOR YOU REDUCED OCCUPANCY The number of passengers onboard has been reduced to make social distancing easier and guarantee a safe and pleasant cruise. REDESIGNED ENVIRONMENTS The common areas and relaxation rooms have been remodeled so that they fully meet the safety standards you deserve: this means they are accessible to only a limited number of people at a time. SAFETY SIGNS There are signs in all high-traffic areas of the ship and the on-board staff will help you to get around easily and to maintain the correct safety distances. 4. ENJOY THE WHOLE SHIP IN SAFETY PROTECTIVE MASKS Just as on land, when in public areas while on board, protective masks must be worn By doing this, you protect your own health and that of your fellow travelers! HAND SANITIZER To help you keep your hands clean and sanitized at all times, in all the main areas of the ship you will find numerous sanitizing gel dispensers. CREW DEVICES The crew too have the necessary protective equipment to be able to do their job to the highest health standards. 5. BREAKFAST IS SERVED SPACED OUT TABLES Our restaurants are set up to welcome you in the best way while respecting social distancing. To ensure the safety of all our guests, we ask you to only sit at the table with the travel companion(s) included in your booking. EXTENDED MEAL TIMES Also, to order breakfast and lunch you can access the main restaurants entirely at your leisure, whenever you want, with a longer time slot than usual. SMARTPHONE MENU Scan the QR code that you will find at the tables, in the restaurants and bars, to check the daily food and drink menus directly on your smartphone. If you decide to order at the counter, follow the safety signs. 6. NON-STOP FUN A WHOLE NEW ENTERTAINMENT Enjoy the new forms of entertainment we have designed, with shows repeated several times during the week, and allow everyone to have fun at the same time, while still respecting social distancing rules. SAFE FITNESS AND WELLNESS Keep fit in the fitness room, have fun at the casino or relax at the SPA or in the swimming pool following the instructions given in the safety signs and observing the occupancy limits as indicated at the entrances. SAFETY FOR CHILDREN TOO Even children are guaranteed to have fun in complete safety: The Squok Club is sanitized several times a day and open at specific times, accessible to a limited number of persons. 7. EXCLUSIVE TOURS LIMITED GROUPS Costa excursions are totally safe: we have set out new procedures to ensure social distancing, thanks to limited group size and the use of disposable headphones to make for a better experience. SAFETY ON BUSES Our buses are sanitized after every use. Social distancing is guaranteed by reducing occupancy. In addition, our tour guides always wear protective masks. COSTA SAFE EXCURSIONS You can get off the ship independently, but we strongly recommend that you to opt for our safe excursions, so as to safeguard your health and that of the other guests and crew. 8. PURE AIR AND SANITIZED ENVIRONMENTS SANITIZIED PUBLIC AREAS The public areas are sanitized several times a day with new disinfection methods including virus-killing nebulizers. YOUR CABIN DISINFECTED Your cabin is also subject to a virus-killing disinfection carried out by qualified personnel and is cleaned and sanitized on a daily basis.. NEW FILTERS FOR QUALITY AIR On board ship, the air you breathe is of high quality thanks to the new high efficiency filters. Our on-board ventilation systems offer optimal filtering of fresh air from outside, minimizing the circulation of internal air. 9. COUNT ON US FOR ANY CONCERNS SAFETY PROTOCOLS All members of our crew have completed specific training courses relating to compliance with safety protocols and practices. INTERVENTION MEASURES If any guests show signs of health problems, our crew members are trained to respond immediately with set intervention procedures. CONSTANT MONITORING All crew members are subject to daily body temperature checks and their state of health is monitored constantly. 10. CONSTANTLY UPDATED EXPERT PROFESSIONALS EQUIPPED MEDICAL CENTER All Costa ships have a fully equipped medical center, consisting of professional doctors and qualified and experienced healthcare personnel, continuously updated as to health protocols and standards to combat the spread of COVID-19. THE HEALTH OF OUR GUESTS AND CREW IS OUR TOP PRIORITY.. Call Skip to Content
  3. Costa have updated their procedures, now its masks in all public areas. THE COSTA SAFETY PROTOCOL, FOR YOU Our health and safety team along with a group of independent scientific experts are working to make your vacation an unforgettable experience with total peace of mind. Here is the Costa Safety Protocol Actions to further protect your health including new operational procedures adapted in response to the COVID-19 situation and in compliance with national and international health standards. 1. EXTRA ATTENTION FOR EVERY SINGLE PASSENGER CHECK-IN ONLINE Check-in is carried out completely online and opens 72 hours before your departure. To receive your cruise ticket, you must fill in a self-certification questionnaire regarding your health status. STAGGERED BOARDING TIMES The boarding times are staggered to facilitate compliance with the correct social distancing rules and to ensure safe boarding. This is why punctuality is so important. CONTROL AT THE TERMINAL At the boarding terminal, all passengers are subject to a body temperature and health check so as to enable a departure in total safety. 2. A SMART VACATION MYCOSTA The best way to ensure your on board safety is to check-in in advance. Visit www.mycosta.com before leaving, save time so you won’t have to check-in at the desks! COSTA APP Your smartphone is a fundamental travel companion! Thanks to Costa App and the QR codes you can now enjoy a wonderful vacation with complete digital security and it also means less paper to throw away! ONBOARD MONITORS There are other ways you can stay informed about what’s new on board: You’ll find digital screens and interactive monitors in public areas, a dedicated Info TV channel in the cabin and the new Call Me service, plus a convenient personalized assistance via the cabin phone. 3. MORE SPACE FOR YOU REDUCED OCCUPANCY The number of passengers onboard has been reduced to make social distancing easier and guarantee a safe and pleasant cruise. REDESIGNED ENVIRONMENTS The common areas and relaxation rooms have been remodeled so that they fully meet the safety standards you deserve: this means they are accessible to only a limited number of people at a time. SAFETY SIGNS There are signs in all high-traffic areas of the ship and the on-board staff will help you to get around easily and to maintain the correct safety distances. 4. ENJOY THE WHOLE SHIP IN SAFETY PROTECTIVE MASKS Just as on land, when in public areas while on board, protective masks must be worn By doing this, you protect your own health and that of your fellow travelers! HAND SANITIZER To help you keep your hands clean and sanitized at all times, in all the main areas of the ship you will find numerous sanitizing gel dispensers. CREW DEVICES The crew too have the necessary protective equipment to be able to do their job to the highest health standards. 5. BREAKFAST IS SERVED SPACED OUT TABLES Our restaurants are set up to welcome you in the best way while respecting social distancing. To ensure the safety of all our guests, we ask you to only sit at the table with the travel companion(s) included in your booking. EXTENDED MEAL TIMES Also, to order breakfast and lunch you can access the main restaurants entirely at your leisure, whenever you want, with a longer time slot than usual. SMARTPHONE MENU Scan the QR code that you will find at the tables, in the restaurants and bars, to check the daily food and drink menus directly on your smartphone. If you decide to order at the counter, follow the safety signs. 6. NON-STOP FUN A WHOLE NEW ENTERTAINMENT Enjoy the new forms of entertainment we have designed, with shows repeated several times during the week, and allow everyone to have fun at the same time, while still respecting social distancing rules. SAFE FITNESS AND WELLNESS Keep fit in the fitness room, have fun at the casino or relax at the SPA or in the swimming pool following the instructions given in the safety signs and observing the occupancy limits as indicated at the entrances. SAFETY FOR CHILDREN TOO Even children are guaranteed to have fun in complete safety: The Squok Club is sanitized several times a day and open at specific times, accessible to a limited number of persons. 7. EXCLUSIVE TOURS LIMITED GROUPS Costa excursions are totally safe: we have set out new procedures to ensure social distancing, thanks to limited group size and the use of disposable headphones to make for a better experience. SAFETY ON BUSES Our buses are sanitized after every use. Social distancing is guaranteed by reducing occupancy. In addition, our tour guides always wear protective masks. COSTA SAFE EXCURSIONS You can get off the ship independently, but we strongly recommend that you to opt for our safe excursions, so as to safeguard your health and that of the other guests and crew. 8. PURE AIR AND SANITIZED ENVIRONMENTS SANITIZIED PUBLIC AREAS The public areas are sanitized several times a day with new disinfection methods including virus-killing nebulizers. YOUR CABIN DISINFECTED Your cabin is also subject to a virus-killing disinfection carried out by qualified personnel and is cleaned and sanitized on a daily basis.. NEW FILTERS FOR QUALITY AIR On board ship, the air you breathe is of high quality thanks to the new high efficiency filters. Our on-board ventilation systems offer optimal filtering of fresh air from outside, minimizing the circulation of internal air. 9. COUNT ON US FOR ANY CONCERNS SAFETY PROTOCOLS All members of our crew have completed specific training courses relating to compliance with safety protocols and practices. INTERVENTION MEASURES If any guests show signs of health problems, our crew members are trained to respond immediately with set intervention procedures. CONSTANT MONITORING All crew members are subject to daily body temperature checks and their state of health is monitored constantly. 10. CONSTANTLY UPDATED EXPERT PROFESSIONALS EQUIPPED MEDICAL CENTER All Costa ships have a fully equipped medical center, consisting of professional doctors and qualified and experienced healthcare personnel, continuously updated as to health protocols and standards to combat the spread of COVID-19. THE HEALTH OF OUR GUESTS AND CREW IS OUR TOP PRIORITY.. Call Skip to Content
  4. And many of those enquires will be sorted by your travel agent who will phone the cruise line or check the web, though.
  5. Ok i take your point about perks and other posters telling us they get freebies from travel agents, but you don't get them by booking online. But hang on here a minute, who is paying for these perks?, who is paying for these freebies?, and who is paying you $2k by not booking direct? Nothing in life is free, somebody somewhere is having to pay this, freebies and perks don't grow on trees. A serious question, are those who book online and who don't use travel agents, subsidising those cruisers, who do?
  6. All cruise lines have marketing , advertising departments and have staff to answer phone enquiries, many in different languages, nothing new there.
  7. Many posters are saying that cruise lines would have to employ zillions more staff if they got rid of the travel agents and the cruise lines wouldn't save any money, i don't get this. My cruise line of choice is Costa, although i am British, i live on the Spanish island of Gran Canaria. When i book a cruise online i have the choice of booking through Costas Spanish site and pay in Euros or Costas English site and pay in pound sterling. When i find the cruise i want, it takes a split second to book the room and pay online. I get a email conformation a couple of minutes later, there is no human interaction with this booking. I can then buy drinks packages and any other trimmings i want online for the cruise, again apart from me there is no human involved with this. A week or so before the cruise i get emailed all the paperwork including labels for my luggage, this is done automatically, no human is involved in this. Once on the ship the more i spend the more loyalty points i get, my points are given to me online a couple of weeks after the cruise is finished, again no human is involved with this, that's what computers are for. So i have done a couple of weeks cruising with Costa, apart from interacting with staff on the ship, i have had no other interaction with any staff on land. Of course Costa like other lines have staffed call centres where i can call if something is a miss, and of course they have I T and computer programmers to update their sites, but these staff are already in situ. If cruise lines did away with travel agents why do people seem to think that it would cost them more, as they would have to take on a army of new staff?
  8. Just a thought, but if the cruise lines stopped shovelling 15% of their overheads to travel agents, so they can give you extra perks, the rest of us could possibly get cheaper cruise tickets, if we all booked online. I await my scolding 😀.
  9. Ok, i take your points but back to my original question. If you contacted your TA to book a cruise and your TA said that they and all other travel agents no longer deal with the cruise lines, would you still book the cruise online or by phone, or would you give up cruising?
  10. Why would they have to increase staff? Banks, insurance company's and the likes would all disagree. Everything that a travel agent will sell you, including all the trimmings can be done online by the cruise lines themselves, with minimum staff. In fact there is very little human interaction when purchasing goods online, if any.
  11. According to another board, cruise lines are spending a staggering 15% of their overheads on travel agents and their commissions. Hypothetically speaking, if the cruise lines decided to cut out the middle man and get rid of travel agents, would those who book through them still book, if the only way was to book online or via telephone? In the world of covid, it seems to me that shelling out 15% of your overheads to travel agents is "economics of the madhouse", particularly when it takes a split second to book online.
  12. Well i have received my refund for cruise, hotel and airfare from Costa (not credit card company) yesterday. About time, happy days.
  13. I live on Gran Canaria, you do not need to wear a facemask in public, only in shops, public transport and the like. Its no different to the UK in that regard. You do not need to wear a facemask on the beaches as well.
  14. Cruise and Maritime Voyages (CMV) with 5 ships including the Marco Polo have gone bankrupt, today.
  15. Well i am still booked on the Fascinosa for the southbound 16th November to Rio as well as the return on the 14th April 2021. I am also booked for Barcelona to Dubai (29days) on the Diadema in September this year. I am at a loss with the link that Jacob has posted above. All the Costa European sites have their last updates on July 3rd and no mention about the details in that link. The whole saga is a shambles, if their website is not updated this week i will give them a ring.
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