RichardRahl

That’s not how it works. You can’t get reimbursed for your flights if you haven’t experienced a loss. The only way to experience a loss is to cancel your flights (and I don’t mean “tell the airline you’re not showing up,” but rather canceling the flight and getting documentation of that showing it’s a non-refundable loss). And I don’t know what you’re talking about with Celebrity backing out of compensating your the $500 you’ve been promised. One has nothing to do with the other. But even if that happened. It just means your third-party travel insurance would covert the entire loss (maybe - see next paragraph). But like Reuben said, you need to read your insurance contract before doing anything. Some travel insurance will cover flights that become unusable due to a cruise cancellation, but others won’t (because the airline didn’t cancel the flight).

Reading comprehension.

Did Celebrity’s management or key executives change since 2001? Because up until then, when asked about Celebrity, I couldn’t give less than effusive praise for the employees, staff, crew, and officers. Every booking and cruise was luxurious, relaxing, and made me feel special. Now, though, I feel like it’s a different company. My last cruise earlier this year was so-so, and I’m likely going to cancel my Japan cruise based on everything I’ve ready here (assuming I don’t get canceled first). I just don’t trust this company any more. It’s not like there aren’t a lot of alternatives for me (at least four other cruise lines come to mind right off the top of my head.) So what happened? Did everyone who knew how to provide excellent customer service quit during the pandemic and get replaced by a bunch of lemmings who can’t think for themselves and don’t care about the customers? This is a very bizarre metamorphosis for Celebrity, and I do not understand what the (new?) leadership thinks it’ll gain from being inflexible and incapable? Is the goal Carnival Cruises at Oceania prices?

That you know of…

Not at all. I do believe you that you’re male, and I do believe you heard what you heard. I’m also not trying to apologize for Celebrity – you did not deserve to have this cruise canceled on you, nor do you deserve to have Celebrity give you the runaround about why. But I don’t believe that’s actually what the rep said because no one else can corroborate that assertion. Quite the contrary – almost everyone else who has contacted Celebrity so far and posted its response was told all 2024 Japan cruises are still scheduled and happening. As for the cruise taking reservations for the past year, it has barely been on the website because it was completely sold out (and apparently oversold – how that can even happen is beyond me), but it’s not like anyone has been able to book anything on that cruise for many many months. I am surprised that the cruise did pop up recently on the website with a couple balcony cabins when Celebrity knew it was force cancelling people who were already booked. I still disagree with everyone who thinks the cancellations were random. I’m not saying the criteria were fair, but it most definitely wasn’t random. It is an extremely popular cruise, and it’s likely there were many people who booked before those who were cancelled and who have higher status… assuming that was even Celebrity’s criteria. For all we know, it could have been alphabetical.

Everyone on this thread is hysterically assuming that the cancellations are random. It is very unlikely that this is the case. Celebrity is probably cancelling the most recent bookings first, the lowest loyalty level customers, taking into consideration the number of times a passenger has been lifted and shifted for the same itinerary, and other such relevant criteria. Considering the thousands of people who booked these cruises, hearing about 20 or 30 getting bumped does not concern me. Those cruises with cabins available are still showing on the website. Those cruises that are sold out do not show up. That’s how the celebrity website works. And just because one angry customer misheard a representative tell her that “all of Japan is canceled” when the representative likely never said that, it doesn’t mean we should believe it. This is the Internet, after all.

There are better glaciers than Mendenhall. If you’re going to Skagway, there’s a Pilot’s Choice helicopter that lands on two different glaciers plus the ice fields. If you’re going to Glacier Bay or Hubbard Glacier, those too are better than Mendenhall.

For me it’s not even close – whale watching and salmon bake. The salmon bake is a relaxing, informal, delicious excursion. I don’t know if it’s more crowded now than in past years, or if they still use the old school buses to transfer you over, but I always loved it. Some of the best salmon and cornbread I can remember. And there’s usually a musician playing guitar singing folk songs. Whale watching is exactly what it sounds like, and with conservation programs working well, it’s more and more likely you’ll definitely see some whales.

Blame Canada!

They’re not marooned at sea! They’re docked at Canada Place. Why would conditions deteriorate? The tug is on strike, not the Eclipse.

Ah! Got it.

Why would the WiFi be blocked? And have you heard of LTE, 3G, 4G, 5G, etc.? They’re docked - anyone can access the Internet if they want.

Perhaps the billionaire could pull a Tony Stark/Bruce Wayne and just buy the tug company, fire everyone, and hire another company to move it! All in 6 hours time 🙂

You’re splitting hairs… it’s only 45 miles east of Orlando. We all knew what she meant. The Kennedy Space Center is on Merritt Island, just northwest of Cape Canaveral. Saying the space center is at the space center is just as vague.