margold10

This is a continuation of my earlier post. After 3 hours of waiting on hold, customer service answers. I begin to tell the person my issue and she says that the call has run over the time limit and hangs up on me. I probably talked to her for 2 minutes was just bringing up my booking confirmation and they hung up on me. WHAT???!!! If this is how they are getting through the backlog of calls that is not going to do it. The new support reps are probably being rated on the number of calls they can get through. OMIGOSH this is horrible!!

I don't normally post but in this case I think Azamara needs to be aware of the frustration. My B2B cruises depart in 39 days. My cruises disappeared and then reappeared. My OBC is incorrectly showing 0 (as of today - this appears to reset and change every 3 days or so - but never correct.) The few excursions I booked before the migration have disappeared. It shows that I owe $6,412 even though I've paid in full. Since the website migration, my husband and I have talked to Azamara about 5 times. Assurred everytime, that it would be corrected in 5 to 7 business days. This week, Azamara has plain stopped answering. I have 3 "we will call you back you won't lose your place in line" none of have been called back. Today I called right when they opened at 8:02 CST, I am still on hold 2 hours later. I can't book excursions so I am not looking forward to getting this all straightened out while on the cruise - if that is possible since I'm seeing threads where the boat can't apply the OBC that has disappeared - which is not a small amount. I don't have a travel agent - I booked direct. It is insane that you need a travel agent to deal with this!!! To say that I am frustrated, exasperated .... furious would be correct.