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CruisinNole

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Everything posted by CruisinNole

  1. We chose this option for our 14 November 2020 cruise. We couldn't find an acceptable cruise to L&S so we moved our nonrefundable deposit to a cruise in November 2021. It's shorter than our 2020 cruise and more expensive but we figure we have over a year to hopefully get a price reduction. We received a refund for an April cruise cancelled by Royal Caribbean. It was not a positive or easy experience and we decided not to go through that again. If we have any doubts about our upcoming cruises, we're not going to make final payments.
  2. We first cruised on the Solstice in 2010 and there were lots of posts on Cruise Critic about the etching on the balcony glass. We had a cabin on the hump on deck 7 and changed to one without the X. When we cruised in 2011, we had a balcony cabin that had a part of the glass etched with the X. I thought that it was noticeable and after that, we chose cabins that did not have any of the X etched on it. In fact, I thought that the glass had been replaced. Guess not. Haven't been on Solstice in a number of years.
  3. My TA and I both called Royal regarding my refund and were both told that it is "business" days, not calendar days. Maybe another rep would have told us "calendar" days. Regardless, it took me nearly 3 months to get my total refund so whether you count "business" or "calendar" days, it can be a long wait time.
  4. I spoke with Royal regarding my refund even though I booked through a TA. I also requested the refund through Royal's website, not through my TA.
  5. I used the link on Royal's website to request a refund in March. I did not receive verification. I asked my TA to check and she was able to verify that Royal had received my request. I did not receive any notification from Royal until early May when I received an email apologizing for the delay in processing refunds. I received a partial refund a couple of days later. They may have updated the process since then. If I had it to do over again, I would call Royal directly to request a refund or ask my TA to do the refund request.
  6. Also, I don't know if this is true or not but I was told that it would be 30 to 45 business days to process the balance of my refund.
  7. I had the same issue -- received partial refund. I talked to my TA who called Royal. She was told that we would see the balance of the refund in a week or two. When that didn't happen, I called Royal. Balance of refund finally showed up a month later. I would call Royal.
  8. I got a birthday cake and champagne in the Elite lounge and a flower arrangement in our cabin. My husband happened to mention that this was a "special" birthday cruise to the Captain's Club hostess. We also got bottles of wine and champagne on a cruise to celebrate our anniversary.
  9. We requested a refund on March 25 for our April cruise cancelled by Royal. We received a partial refund of the cruise fare and full refund of port charges and taxes, 30 business days after submitting the refund request. I waited a week for the balance of the refund and when it was not received, spent 1 1/2 hours on the phone waiting to speak with customer service. The CSR processed the request for the balance of my refund and it was received today, 21 business days after my call.
  10. I have the same issue with Royal Caribbean. I'm short nearly $400. I called Royal and after 1 1/2 hours, the customer representative told me that she had no idea why I didn't receive my total refund. She processed a request for the balance and told me it would take 30 to 45 business days before I would see the credit. If you don't get the credit soon, I would call.
  11. Don't know if it is the same replica referenced in the post but there is one in Punta Gorda, Florida.
  12. I would give them a call. We didn't have any shipboard refunds but I received a generic email shortly after my cruise date telling me that all purchases were cancelled and I'd receive a refund. It should not take 68 days for those refunds.
  13. Wanted to update my post. I waited a week for the balance of my refund to show on my credit card. I called Royal today and spent about an hour an a half on hold. The representative could tell right away that I had not been refunded the total amount of my cruise but did not have an explanation as to what happened. She talked to her supervisor and processed the balance of my refund. She told me that refunds are taking 30 to 45 days so I guess the clock resets when they have to reprocess a refund. My advice is that if your refund is not correct, bite the bullet and call when you can spend a lot of time on hold. I would guess that if I hadn't pressed the issue, I never would have seen the balance of my refund.
  14. We're Elite +. Not really much of a difference between that and Elite.
  15. I received partial refund of my cruise fare and a separate line item refund of port charges and taxes. I had no cruise planner purchases. My husband and I spent a couple of hours trying to figure out why we were shorted $422.00 and no matter how we ran the numbers, could not figure it out. We called our TA who also ran the numbers and gave up. She called Royal who was clueless. Nearly a week later and still no balance of our refund. This was a very straight forward booking. No promos or bogos. Just two equal cruise fares and port charges. Absolutely no reason for the partial refund.
  16. I'm OK with 90 days. Just tell me. My complaint is not with the length of time it is taking Royal to process refunds. It's with the complete lack of information they are providing in a timely manner.
  17. It took 30 business days to receive a partial refund of our April cruise cancelled by Royal. We're still waiting for the rest of the refund. No rhyme or reason why we did not received the $422 still owed. I fully understand that Royal is swamped. What I do not understand is why they cannot: 1. Send an acknowledgment of receipt of refund request with a confirmation or tracking number. 2. Inform customers of approximately how long it will take to process refund -- 30 days, 45 days, 90 days. If they say 30 days but it's taking 45, pass that info on. 3. Send an email when the refund has been processed including the amount of the refund and information regarding that the refund may be separated into multiple amounts. 4. Include information about who to contact by email or phone number, if there is a problem regarding the amount of the refund. These emails can be automated. I'm not expecting a phone call but I do expect some type of communication. Yes, it is wrong for people to be frustrated and to take this frustration out on the customer service reps but Royal is partially to blame for not doing a better job of communicating the status of refunds.
  18. I received my refund for an April cruise today. Took 30 business days. Too bad it wasn't a total refund. Missing $400. TA called Royal who said to give them another week. Trying to be patient but it's annoying to get emails to book another cruise. Not going to happen until I get my total refund.
  19. I got the email from Celebrity for my November cruise. We know you're looking forward to your vacation on Celebrity Constellation®, which sails on November 14, 2020, now more than ever. To give you peace of mind, we’ve enhanced our Cruise with Confidence program in a variety of ways, so you can make upgrades or change plans more easily—giving you the ultimate flexibility. Best Price or Best Offer If the fare on your sailing is reduced or the promotion gets better, give us a call and we’ll honor your choice right up to 48 hours before you sail. Future Cruise Credit You have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use toward any sailing through May 4, 2022. Same Cruise, Same Price Want to take the same cruise the following year for the same price and with the same promotion? You can. Simply make this change by August 1, 2020. With the flexibility to change your vacation, you have the confidence you need during these challenging times. After all, it’s your vacation—and now it’s your choice. We can't wait to travel the world again with you. Until then, take care. With sincere gratitude, Celebrity Cruises
  20. I was stationed at Incirlik in 1972-1973. TUSLOG Det 16. Not an easy assignment for a woman but I did get to see a lot of the Middle East.
  21. When we started cruising 30 years ago, we were in our early 40s. I remember our first cruise, our TA told us that the cruise line would try to seat us at a dining table with people close to our age. We were, by far the youngest at the table. This was a 7 night Caribbean cruise and even then, the average age was older. Back then, we few from Texas to Miami the day of the cruise and didn't buy travel insurance. Some things might change but I suspect that cruising has always skewed towards older folks.
  22. If you check the CDC website, it says the following about high risk individuals. It does not say age 70 and up. Based on what we know now, those at high-risk for severe illness from COVID-19 are: People 65 years and older People who live in a nursing home or long-term care facility Also, the underlying risk conditions are spelled out more specifically than the cruise lines' medical release form: People of all ages with underlying medical conditions, particularly if not well controlled, including: People with chronic lung disease or moderate to severe asthma People who have serious heart conditions People who are immunocompromised Many conditions can cause a person to be immunocompromised, including cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications People with severe obesity (body mass index [BMI] of 40 or higher) People with diabetes People with chronic kidney disease undergoing dialysis People with liver disease I think changing the release form would give physician's better guidance for making their decision. Also, note that the CDC considers people with severe obesity to be at high risk. Who will be making that determination at the cruise terminal when an obese 40 year old checks in at the pier? My main issue with the release form is enforcement. For now, it can only be enforced on someone over the age of 70.
  23. Like so many others, we are experiencing cruise withdrawal, especially as we approach the date of our cancelled cruise this month. However, now every time I make my once a week trip to the grocery store, I can remember my cruising days. I made a face mask out of one of our many, many -- did I say many, blue Celebrity reusable grocery bags! I'd rather be using it to carry my stuff to the Solarium but you do what you gotta do!
  24. We were on a Celebrity cruise a number years ago that was cancelled on the 2nd night of 12 nights due to rudder damage. We received the points. It was little consolation though.
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